Guest Services & Reservations Coordinator

Bentwater Yacht & Country Club; Town of Texas (WI); On-site; USD 17,000 - 28,000; Full time

Job summary

Bentwater Yacht & Country Club is seeking a front desk professional to support daily operations for members and guests at the club. The role focuses on attentive service, answering phones, routing inquiries, handling reservations for Villas and club dining, and facilitating messages and mail for multiple departments.

You will also assist with guest check-in/check-out, processing villa payments, maintaining occupancy and daily audit reports, and coordinating with maintenance, housekeeping, and

Responsibilities

• Answer telephones and route calls to appropriate departments.
• Distribute faxes to appropriate persons, departments or members.
• Receive and deliver messages for members, guests and other employees.
• Copy and/or fax items for members, guests and other departments.
• Confirm reservations for Villas, Bridge & Canasta, Special Events, Country Club Dining and Yacht Club Dining.
• Confirm all reservations with members.
• Responsible for checking guests in and out of Villas.
• Receive payments for stays in Villas and member statements.
• Maintain Villa occupancy report.
• Complete daily night audit reports.
• Maintain supply of guest check-in packages.
• Responsible for folding, stuffing and mailing monthly member statements.
• Post and mail all outgoing mail for both club and member.
• Dispatch maintenance, housekeeping and other departments to areas as needed.
• Provide information on activities and special events to members and guests.
• Distribute office supplies for all departments.
• Complete miscellaneous typing and projects for other departments.
• Prepare labels for mailings.
• POS charges in membership billing.
• Assist members and guests with special needs/requests in the Villas.
• Other duties as assigned by the Clubhouse Manager and Front Desk Supervisor.

Job description

Bentwater Yacht & Country Club is seeking a front desk professional to support daily operations for members and guests at the club. The role focuses on attentive service, answering phones, routing inquiries, handling reservations for Villas and club dining, and facilitating messages and mail for multiple departments.

You will also assist with guest check-in/check-out, processing villa payments, maintaining occupancy and daily audit reports, and coordinating with maintenance, housekeeping, and