Guest Services & Reservations Agent

Chukchansi Gold; California; On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

401K with employer match

Life insurance

Meals

Paid time off

Job summary

Chukchansi Gold Resort & Casino is seeking a Central Services Representative in Coarsegold, CA. The role focuses on answering the switchboard, routing calls, handling hotel reservations, and assisting with event bookings to support guest experiences.

Responsibilities include resolving guest issues, maintaining knowledge of reservation procedures, and assisting with departmental reporting. A High School diploma or GED is required and prior PBX/hotel system familiarity is preferred.

Qualifications

• High School diploma or GED required.
• Experience with PBX equipment and hotel reservation systems preferred.
• Must possess excellent communication skills and a clear speaking voice.
• Must have basic computer skills and ability to operate a computer, paging system, fax machine, etc.

Responsibilities

• Answer switchboard and route calls to appropriate individuals in a timely, professional manner.
• Make, confirm, and cancel reservations for hotel, restaurant, entertainment and events to maximize occupancy.
• Resolve guest conflicts/complaints and refer to appropriate department when needed.
• Maintain knowledge of hotel programs/systems (LMS, phones, paging, copier).
• Assist Supervisors with reports and keep files up to date.

Skills

Excellent communication

Calm under pressure

Customer service

Multitasking

PBX equipment familiarity

Education

High School diploma or GED

Tools

PBX equipment

Hotel reservation systems

LMS

Notebook/office equipment

Phone and paging systems

Job description

Chukchansi Gold Resort & Casino is seeking a Central Services Representative in Coarsegold, CA. The role focuses on answering the switchboard, routing calls, handling hotel reservations, and assisting with event bookings to support guest experiences.

Responsibilities include resolving guest issues, maintaining knowledge of reservation procedures, and assisting with departmental reporting. A High School diploma or GED is required and prior PBX/hotel system familiarity is preferred.