Guest Experience Specialist, Front Desk

Chukchansi Gold - Resort & Casino; Coarsegold (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401K with employer match

Life insurance

Meals

Paid time off

Discounts on memberships and local/ent

Job summary

Chukchansi Gold - Resort & Casino in California is hiring for a front desk/guest services role. You will interact with guests and team members, provide excellent service, assist with hotel check-in and checkout, and answer questions about facilities and events.

The position emphasizes courteous communication, accurate cash/credit handling, and promoting the rewards program. A strong attendance record and willingness to assist with reservations are required.

Qualifications

• Interacts effectively with the public and Team Members.
• High School diploma or GED required.

Responsibilities

• Interacts effectively with the public and Team Members.
• Performs excellent customer service at all time.
• Assists guests with the check-in process at the Hotel in a courteous and polite manner.
• Answers guest questions regarding Hotel and property facilities, events and ensures that adequate information is given.
• Assists guests with checkout at the end of their stay in an efficient and timely manner.
• Handles guest complaints or concerns in a polite, courteously and efficient manner.
• Ensures that the check-in and check-out process is handled in accordance with company policy by processing cash, credit card, and credit transactions accurately thus protecting the company’s assets.
• Distributes membership forms for rewards club cards.
• Creates new rewards club accounts for guests.
• Prints rewards club cards for guests with existing accounts.
• Issues rewards for guests when appropriate level of play has been established.
• Works with the Bell Staff and Concierge to ensure a high level of guest service.
• Assists if needed with Central Reservations.
• Responsible for maintaining a consistent, regular attendance record.
• Performs any reasonable request made by management.

Job description

Chukchansi Gold - Resort & Casino in California is hiring for a front desk/guest services role. You will interact with guests and team members, provide excellent service, assist with hotel check-in and checkout, and answer questions about facilities and events.

The position emphasizes courteous communication, accurate cash/credit handling, and promoting the rewards program. A strong attendance record and willingness to assist with reservations are required.