Guest Services Representative Student Worker (FWS/NFWS)

GRAND CANYON UNIVERSITY; Phoenix (AZ); On-site; USD 19,286 - 24,796; Part time

Job summary

Grand Canyon University Arena seeks a part-time Guest Services Assistant to greet guests, scan tickets, and guide them to seats during events. Work evenings, weekends, and holidays with a strong focus on friendly, efficient service and accurate event information.

Requirements include full-time student status at GCU (bachelor’s or master’s), minimum GPAs (2.0 undergrad, 3.0 grad), SAP standing, and successful pre-employment screening.

Qualifications

• Must be enrolled as a full-time student in a bachelor’s or master’s program at the University.
• Maintain minimum GPA: 2.0 for bachelor's and 3.0 for master's program; SAP status must be good.

Responsibilities

• Scan tickets and assist guests at the arena entrance.
• Provide guests with accurate event and arena information.
• Show guests to their seats as assigned by Guest Services Manager/Supervisor.
• Enforce arena rules and respond to incidents or emergencies as needed.

Skills

Customer service

Communication

Punctuality

Teamwork

Job description

Position Overview

The purpose of this position is to help scan Guests with events on campus. In the Arena, every employee is expected to act as an Ambassador of the University.

Responsibilities

• Provide every guest with a positive first impression of Grand Canyon University Arena by offering superior, individualized service.
• Provide GCU Arena guests with accurate event and arena information.
• Provide additional information and assistance at the Guest Services Counter.
• Enforce rules, including smoking policies and specific rules related to each event.
• Respond to emergencies by involving supervisors when needed.
• Appropriately handle guest problems or complaints and contact a supervisor when intervention is required.
• Be able to lift 25 pounds.
• Be able to go up and down stairs.
• Other duties as assigned by management.
• Be available to work flexible hours including evenings, weekends, and holidays.
• Work as part of a team involving Box Office, Security, and Arena Operations.
• Note that hours will be directly related to Arena events and may not be consistent.

Equipment

• Scan tickets.
• Assist guests with questions.
• Show guests to their seats as assigned by the Guest Services Manager/Supervisor.

Qualifications

• Positive, friendly, and outgoing personality.
• Punctual and customer-service oriented.
• Responsible, trustworthy, approachable, dependable, and assertive.
• Service-oriented mindset and capable of making every guest feel valued.
• Ability to communicate effectively with guests and supervisor.
• Must meet eligibility requirements: Enrolled at GCU as a full‑time student in a bachelor’s or master’s program.
• Maintain a 2.0 GPA for bachelor’s program or 3.0 GPA for master’s program.
• Maintain good financial and academic (SAP) standing with the University.

Employment Details

Pay Rate: Minimum Wage. Anticipated End Date: June 30, 2027. Part‑time employment. Hours will be directly related to arena events; may vary.

EEO Statement

The University values diversity among its students, faculty and staff, and invites applications from all qualified individuals, including minorities, females, individuals with disabilities and veterans.

Screening

Employment is contingent upon the satisfactory outcome (as determined by the university) of pre‑employment screening activities, including a background check.