Guest Services Representative Part Time

ZEALANDIA HOLDING COMPANY in; Wisconsin Dells (WI); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

401(k)

Travel perks

Job summary

LaTour Hotels and Resorts, Inc. in Wisconsin Dells is hiring a part-time Guest Service Representative for the Tamarack/Mirror Lake Resort. The GSR warmly greets guests, assists with check-in/check-out, and ensures guests feel welcome from arrival through departure.

The role requires strong communication, a service-oriented attitude, and the ability to coordinate with housekeeping and other departments to resolve guest questions quickly. Bilingual Spanish is a plus.

Qualifications

• High school diploma or GED required.
• Customer service experience preferred but not required.
• Spanish speaking preferred.

Responsibilities

• Greet guests and facilitate check-in/check-out.
• Place welcome and departure calls per standards.
• Anticipate guest needs and resolve questions or refer.
• Answer phone calls, voicemails, and emails promptly.
• Complete shift checklists and submit to GM.
• Coordinate with housekeeping, kitchen, maintenance.
• Review daily log for pass-along information.
• Manage cash drawer and report discrepancies.
• Maintain neat and organized front desk.
• Perform concierge duties.
• Assist with bellman duties as needed.

Skills

Customer Service

Communication

Multitasking

Education

High School Diploma or GED

Job description

Job Details

Job Location: Tamarack / Mirror Lake - Wisconsin Dells, WI 53965

Position Type: Part Time

LaTour Hotels and Resorts, Inc., is now hiring for a part time Guest Service Representative at our Tamarack/Mirror Lake Resort in Wisconsin Dells, WI!

LHR offers an excellent benefits plan for all qualifying employees including medical, dental, vision, company paid life insurance and short-term disability, ancillary benefits, 401(k), travel perks, and more! LHR is an EOE!

POSITION SUMMARY

The Guest Service Representative (GSR) establishes a positive rapport with guests and provides excellent guest services from the first greeting through check-out. This position helps to ensure that guests feel welcome, that their needs are met, and that their questions/problems are resolved quickly and appropriately.

ESSENTIAL FUNCTIONS

• Greets guests warmly and efficiently facilitates their check-in and check-out process.
• Ensures that welcome and departure calls are being placed in accordance with company standards.
• Anticipates guests’ needs and resolves their questions/problems or refers them to the appropriate person for resolution.
• Consistently answers all phone calls, voicemails, and emails in a positive and efficient manner.
• Completes the shift checklists accurately and submits them to the General Manager (GM) or places them in the GM mailbox by the end of their shift.
• Communicates often with housekeeping, kitchen, and maintenance staff on the status of all rooms and guests needs.
• Reviews the communication log daily for pass-along information from previous shifts to ensure seamless service for maximum guest satisfaction.
• Counts and verifies that the cash drawer is at the correct denomination and immediately reports any discrepancies to the GM.
• Maintains a neat, clean, and organized environment.

OTHER FUNCTIONS

• Perform concierge duties.
• Assist with bellman duties as needed.

POSITION QUALIFICATIONS/REQUIREMENTS

Education/Credentials

• This position requires a high school diploma or GED.

Experience

• Customer Service experience is preferred, but not required.

LHR's Core Competencies

• Accountability: Ability to accept responsibility and account for his/her actions.
• Adaptability: Ability to adapt to change in the workplace.
• Customer oriented: Ability to take care of the customers' needs while following company procedures.
• Enthusiastic: Ability to bring energy to the performance of a task.
• Ethical: Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Honesty/Integrity: Ability to be truthful and be seen as credible in the workplace.
• Interpersonal: Ability to get along well with a variety of personalities and individuals.
• Responsible: Ability to be held accountable or answerable for one’s conduct.
• Safety awareness: Ability to identify and correct conditions that affect employee safety.
• Tolerance: Ability to work successfully with a variety of people without making judgments.

Knowledge & Skills

• Accuracy: Ability to perform all duties accurately and thoroughly.
• Oral Communication: Ability to communicate effectively in a positive manner with others using the spoken English word to both internal and external guests.
• Detail Oriented: Ability to pay attention to the minute details of every task.
• Organization: Posses the trait of being organized and methodically performs each task.
• Friendliness: Ability to exhibit an enthusiastic demeanor towards all guests.

Other Requirements

• Bilingual/Spanish Speaking Preferred

Physical Requirements

Next to each activity insert N, O, F, or C based on the job requirements.

Physical Demands

Stand C

Walk C

Sit O

Handling / Fingering C

Reach Outward C

Reach Above Shoulder O

Climb O

Crawl O

Squat or Kneel O

Bend C

10 lbs. or less O

11-20 lbs. O

21-50 lbs. O

51-100 lbs. N

Over 100 lbs. N

Push/Pull

12 lbs. or less O

13-25 lbs. O

26-40 lbs. O

41-100 lbs. N

WORK ENVIRONMENT

The GSR works in a typical front office setting, with many distractions. This position may be scheduled for any shift, including weekends and holidays.