Guest Services Representative - Part-time

Page Mechanical Group, Inc.; Newark (OH); On-site; USD 17,000 - 24,000; Part time

Job summary

The Arboretum is seeking a part-time Guest Services Representative to greet guests, assist with admissions, memberships, and gift shop transactions. You will share accurate information, promote upcoming events, and help registrations, ensuring a friendly welcome from arrival.

Strong communication, cash handling experience, and ability to multitask are essential. Weekend, holiday, and evening availability is required for this non-exempt role, with an hourly rate of $15.00.

Qualifications

• Prior customer service experience is preferred.
• Cash handling and POS experience preferred.
• Excellent communication, written and verbal skills.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Greet guests warmly at the Gatehouse or Gift Shop.
• Process admissions, memberships, retail purchases, and registrations via POS.
• Respond to guest inquiries with timely, accurate information on programs and events.
• Resolve guest concerns and provide prompt follow-up.
• Operate the POS system and related computer programs.
• Maintain a clean, organized, inviting gift shop.

Skills

Communication skills

Cash handling

Customer service experience

Multitasking

Education

High school diploma or GED

Tools

POS system

Computer applications

Job description

EMPLOYMENT POSTING
Guest Services Representative (Part-Time)

Every visit to The Arboretum begins with a welcome. Whether it’s a family exploring for the first time, a member returning for a favorite walk, or a visitor attending a special event, our Guest Services Representatives help create memorable experiences from the moment guests arrive.

If you enjoy connecting with people, balancing a variety of responsibilities, and creating positive experiences, we would like to meet you!

You will champion our mission by sharing accurate information/directions, promoting upcoming events, and providing assistance with gift shop transactions, memberships and program registrations. Attention to detail, ability to resolve issues and multi-tasking are just a few of the key skills essential for success in this role.

Some of the specific responsibilities of this position include but are not limited to:

• Welcome guests with warmth, professionalism, and enthusiasm whether at the Gatehouse or in the Gift Shop.
• Process admissions, memberships, retail purchases, and program registrations using a point-of-sale system.
• Respond to guest inquiries by phone, providing timely and accurate information about The Arboretum’s programs, memberships, special events, gardens, collections, and visitor services, while directing specialized inquiries to the appropriate team member.
• Troubleshoot problems, communicate effectively, manage customer concerns, and provide prompt follow-up to any guest.
• Operate the point-of-sale system and utilize various computer programs.
• Maintain a clean, organized, stocked, and inviting gift shop.

We are looking for someone who has:

• Previous demonstrated customer service and/or cash handling experience (at least 3 months)
• High school diploma or General Education Degree (GED)
• Excellent communication skills (verbal, written and interpersonal)
• Computer and Point-of-Sale proficiency
• Ability to work a flexible, rotating schedule to include weekends, holidays and evenings.

Why You Will Love Working Here

At The Arboretum, you will find more than a job; you will find a place where your work makes a meaningful difference every day. You will join a collaborative team that values integrity, respect, continuous learning, and genuine care for one another. Your ideas will be welcomed, your contributions will be recognized, and your work will directly support an organization dedicated to inspiring curiosity, advancing conservation, fostering scientific research, and connecting people with the natural world.

If you are looking for a role when you can truly make an impact, this is it! You will find a mission worth supporting, colleagues who are passionate about their work, and an opportunity to leave a lasting mark on an organization that values people as much as purpose. Come help us cultivate a workplace where our people and our mission continue to grow!

This is a non-exempt, part-time year-round role offering an hourly rate of $15.00.