Guest Services Representative/Night Audit Part-Time

My-Place-Hotels; Punta Gorda (FL); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Competitive Pay

Monthly Bonus

Flexible Scheduling

Direct Deposit

Cross-Training

Growth Opportunities

Job summary

My Place Hotels-Port Charlotte is seeking a Night Auditor to be the frontline for guests during the night shift. Responsibilities include reservations, check-ins/outs, and handling charges for rooms, taxes, and My Store purchases, while ensuring accuracy and great service.

You will address guest questions, coordinate with hotel departments, and complete the Night Audit checklist with meticulous paperwork. Flexibility to perform cleaning tasks and stay on-call is expected for operational success.

Qualifications

• Customer-service oriented with a positive attitude.
• Basic computer skills including MS Office.
• Strong communication, both written and verbal.
• Ability to multitask and stay organized.
• Dependability and professionalism.
• Attention to detail in financial records.

Responsibilities

• Provide warm guest services, handle reservations, check-ins/outs, and record charges per policy.
• Address guest questions and concerns with knowledge of hotel, amenities, and local attractions.
• Complete Night Audit Checklist, manage cash and call logs, and maintain front desk paperwork.
• Perform cleaning duties as needed, including laundry, vacuuming, and tidying public areas.
• Maintain safety protocols, inspect property, secure exterior doors, and report hazards.
• Take on additional responsibilities and stay on call for hotel needs.

Skills

Guest Services

Guest Assistance

Night Audit

Cash Handling

MS Office

Multi-Tasking

Tools

Microsoft Office

Job description

Location: My Place Hotel-Port Charlotte

About the Role:

Join the dynamic guest service team at My Place Hotel as a Night Auditor! In this key role, you'll be the go-to person for all guest needs during the night shift, handling everything from reservations and check-ins to addressing guest inquiries. If you're an organized, dependable multi-tasker with a positive attitude and a strong knowledge of the local area, we want you on our team!

What You'll Do:

• Guest Services: Provide a warm, welcoming experience for all guests. Handle reservations, check-ins, check-outs, and accurately record charges for rooms, taxes, My Store purchases, and pet fees according to policy.
• Guest Assistance: Address guest questions, concerns, and complaints with comprehensive knowledge of the hotel, amenities, and local attractions, including restaurants, shopping, attractions, and churches.
• Night Audit & Paperwork: Complete the Night Audit Checklist, manage cash logs, call logs, and maintain all necessary paperwork. Keep the Front Desk Log updated and review previous shift logs at the start of each shift.
• Cleaning & Laundry: Perform some cleaning duties, including laundry, vacuuming, dusting, and ensuring the front desk, lobby, and housekeeping areas are tidy and well-stocked.
• Safety & Security: Adhere to all safety and security protocols, regularly inspect the property, ensure exterior doors are secure, and report any potential hazards.
• Learning & Growth: Take on additional responsibilities as needed and be on call for any hotel requirements.

What We're Looking For:

To excel in this role, you'll need a combination of technical skills and personal qualities:

Positive, Customer-Focused Attitude: A friendly, welcoming demeanor is essential for providing the high level of service our guests expect.

Basic Computer Skills: Proficiency in Microsoft Office and other basic computer applications is required.

Strong Communication Skills: You'll need excellent written and verbal communication skills to interact effectively with guests and colleagues.

Multi-Tasking & Organizational Abilities: This role requires the ability to manage multiple tasks simultaneously.

Dependability & Professionalism: We're looking for someone reliable, professional, and consistent in their work.

Attention to Detail: Accuracy is crucial, especially when handling financial records and guest information.

Benefits:

• Competitive Pay: $18.00 to $18.50
• Monthly Bonus Potential
• Flexible Scheduling: 11pm-7am
• Direct Deposit
• Cross-Training
• Growth Potential

Ready to Join Us?

If you're seeking a role that is not only rewarding but also offers excitement and growth opportunities, the Night Auditor position could be the perfect fit for you. This is your chance to apply your skills, personability, and dedication in a way that makes a real difference. Join our team and take pride in creating a safe and welcoming environment for our guests, while advancing your career in the hospitality industry.