Guest Services Representative - Graveyard

Legends Bay Casino; Sparks (NV); On-site; USD 23,000 - 30,000; Full time

Job summary

Legends Bay Casino in Sparks, NV seeks a Cage Cashier/Guest Service Representative to handle transactions, assist guests, and ensure accuracy under fast-paced casino conditions.

You will perform payouts, process sign-ups for rewards, and maintain compliance with gaming rules while delivering top-tier guest service with a calm, professional demeanor.

Qualifications

• High School Diploma or GED required.
• Experience handling cash and operating a cash register.
• Knowledge of Title 31 compliance is a plus.

Responsibilities

• Provide friendly and professional service while making change and processing payouts.
• Issue banks to employees and departments as needed.
• Complete transactions accurately in line with gaming regulations.

Skills

Cash handling

Customer service

Attention to detail

Cash register

Education

High School Diploma

Tools

POS system

Job description

Job Details: Job Location: 100 LEGENDS BAY DRIVE - SPARKS, NV 89434, Position Type: Full Time, Job Shift: Graveyard, Job Category: Casino & Gaming, Join Our Team as a Guest Service Representative!

Are you great with numbers, love working with people, and thrive in a fast-paced environment? We’re looking for dependable and detail-oriented individuals to join our Cage team! As a Cage Cashier/Guest Service Rep, you’ll be at the heart of the action; handling transactions, assisting guests, and ensuring accuracy while delivering top-notch service.

What You’ll Do:

• Provide friendly and professional service while making change, cashing out E-tickets, and processing slot payouts.
• Support our team by issuing banks to employees and departments.
• Accurately complete key transactions in accordance with Gaming regulations.
• Sign up and assist Rewards Members by explaining benefits, promotions, and perks.
• Keep cool under pressure and maintain composure in a busy environment.
• Take on additional tasks as needed to support the Cage and our guests.

Qualifications: Education and Experience:

• High School Diploma and/or GED required.
• Must have previous experience in handling cash.
• Knowledge of Title 31 requirements while enforcing gaming policies and procedures.

Additional Requirements:

• Must be 21 years of age or older.
• Must be able to work independently and unsupervised.
• Must be able to use a 10 key and have strong computer skills.
• Basic knowledge of S.D.S, or Casino Market Place is a plus.
• Excellent verbal and written communication skills.
• Ability to deal with inebriated customers in a courteous manner.
• Flexibility to work varied shifts, including weekends and holidays, with variable overtime.
• Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights, and dust.

Required Work Cards

• Registration with Gaming Control Board.

Machinery, Work Equipment, Programs, Software, Hardware Used

• None