Cage Cashier & Guest Services Specialist

Truckee Gaming, LLC; Nevada (IA); Hybrid; USD 19,000 - 25,000; Full time

Job summary

Truckee Gaming, LLC is seeking a Cage Cashier to manage cash handling in the cage and to adhere to Nevada State Gaming Control and in-house policies. You will balance cash drawers, process transactions for items, cash out casino tickets, and sign up players cards while maintaining excellent guest service.

The role requires strong math skills, the ability to work in a smoky casino environment, and effective communication in English.

Qualifications

• High School Diploma or GED preferred.
• Previous cashier experience in a casino environment preferred.
• Must be able to communicate effectively in verbal and written English.
• Excellent math skills and ability to calculate money accurately.

Responsibilities

• Count in and balance cash drawer, using cage count sheet.
• Complete sales transactions for cigarettes and other items.
• Cash out Casino tickets for guests.
• Add Free Play to Player’s Cards as needed.
• Sign up and issue guests Player’s Cards.
• Achieve company objectives in customer service by ensuring that all guests feel welcome and are given responsive, friendly, and courteous service at all times.
• Cash Sports Book tickets if the Sports Book is closed.
• Pay out all jackpots to the manager on duty.
• Conducts an inventory of all cash and its equivalents.
• Answers incoming calls and transfer calls as needed.
• Be knowledgeable of and able to explain/promote all Casino and Marketing events.

Skills

Cash handling

Math accuracy

Customer service

Education

High School Diploma or GED

Casino cashier experience preferred

Job description

Description

Summary:

Cage Cashiers are responsible for cash handling in the cage, and must be able to adhere to and follow Nevada State Gaming Control and in-house casino policies and procedures.

1. Count in and balance cash drawer, using cage count sheet
2. Complete sales transactions for cigarettes and other items
3. Cash out Casino tickets for guests
4. Add Free Play to Player’s Cards as needed
5. Sign up and issue guests Player’s Cards
6. Achieve company objectives in customer service by ensuring that all guests feel welcome and are given responsive, friendly, and courteous service at all times
7. Cash Sports Book tickets if the Sports Book is closed
8. Pay out all jackpots to the manager on duty
9. Conducts an inventory of all cash and its equivalents
10. Answers incoming calls and transfer calls as needed
11. Be knowledgeable of and able to explain/promote all Casino and Marketing events

Requirements

Qualifications:

Education/Experience:

High School Diploma or GED equivalent preferred

Previous cashier experience in a casino environment preferred

Language Ability:

Must be able to communicate effectively in verbal and written English language

Math Ability:

Excellent math skills; ability to calculate money accurately

Certificates and Licenses:

Gaming Registration Card

Physical Requirements:

Ability to stand for extended periods of time

Reaching, bending, stretching, lifting up to 50lbs

Ability to work in a noisy, smoky casino environment

Ability to work in a small, confined, office-type setting

Knowledge/Skills:

Excellent organizational abilities

Ability to handle cash, calculate accurately, analyze, and account for cash and coin

Excellent Customer Service skills