Guest Services Representative - Crystal Spring Tower

Carilion Clinic; Roanoke, Virginia, Seattle (VA, MN, WA); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking healthcare organization where you can make a real difference. This role involves managing patient flow, assisting with registrations, and providing essential services to enhance the patient experience. You'll be part of a dynamic team that values innovation and collaboration, working in a supportive environment that encourages personal and professional growth. With a focus on customer service and patient satisfaction, you'll play a vital role in ensuring smooth operations at one of the region's leading healthcare facilities. If you're looking for a rewarding career in healthcare, this opportunity is perfect for you.

Qualifications

• Two years of experience in customer service required.
• Must have excellent interpersonal skills and a hospitable personality.

Responsibilities

• Manage patient flow and assist with registrations and vendor check-ins.
• De-escalate situations with displeased patients or guests.

Skills

Customer Service

Interpersonal Skills

Typing Skills

Computer Proficiency

Education

High School Diploma or GED

Tools

Epic

Excel

Web Exchange

Shuttle Tracker

Job description

How You'll Help Transform Healthcare:

Responsible for proactively meeting, greeting, directing and assisting patients and guests. Ensures a seamless flow of operations into facility. Assist with patient registration process, vendor check-in, conducts facility tours, and performs Notary acts as well as other business services. Works closely with and manages Volunteers.

• Manages patient flow from point of entry to service area. Serves as liaison between patient families and staff. Welcomes, greets and assists patients and guests. Uses patient identifiers to effectively route individuals.
• Directs and checks in patients with Patient Access department using programs Epic, Spark, Excel, CWS-Teletracking and Teletracking Bed Board.
• Performs business and concierge type services for patients, guests and staff such as Notary assistance, managing lost and found items, receiving and routing dropped off mail, Fed Ex and UPS items, as well as personal belongings.
• De-escalates situations with displeased patients or guests. Works closely with Patient Advocacy and Security reporting complaints, no-news issues, thefts, violence, locked or lost cars, dead batteries, etc.
• Serves as Sales Associate; provides back-up coverage for CRMH Gift Shop and JCHS Bookstore, as well as assisting volunteers with flower, gift and newspaper deliveries.
• Serves as Sales Associate; provides back-up coverage for CRMH Gift Shop and JCHS Bookstore, as well as assisting volunteers with flower, gift and newspaper deliveries.
• Conducts facility tours for area students, future staff and expecting OB parents and coordinates with authorized department managers and schedules tour dates and times.
• Verify, direct and if needed, plan shuttle transportation for incoming patients via Epic, Web Exchange and Shuttle Tracker programs.

What We Require:

Education: High school diploma or GED required.

Experience: Two years related experience in customer service.

Other Minimum Qualifications: Must have excellent interpersonal skills, hospitable personality, calmness, tact, diplomacy and professionalism in handling all situations. Must be neat in appearance. Hospital experience recommended, basic typing skills required. Ability to use computer terminal to access information. Proficient in office equipment. Ability to perform all functions of this position within 90 days with minimal supervision. Dependable, accessible, and occasionally available for an on-call basis.

About Carilion

This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.

Requisition Number: 152483
Employment Status: Full time
Location: CRMH - Carilion Roanoke Memorial Hospital
Shift: Any Day, Any Shift
Shift Details: Rotating Shifts with some weekends Day Hours

For more information, contact the HR Service Center at 1-800-599-2537.

Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status.
Carilion Clinic is a drug-free workplace.

Please see job description

PI270647450