Guest Services Representative-632010

Coushatta Casino Resort; Kinder (LA); On-site; USD 28,000 - 36,000; Full time

Job summary

Coushatta Casino Resort is seeking a guest services representative to provide accurate, timely information to guests about hotel policies, services and amenities, ensuring optimum guest service and satisfaction.

The ideal candidate will have a high school diploma or GED, some college in hotel management preferred, and prior guest service experience. Excellent communication and organizational skills, and a professional demeanor under pressure are essential.

Qualifications

• Excellent communication and organizational skills.
• Prior guest service experience preferred.
• Must be able to maintain a professional, positive demeanor in stressful situations, remaining polite to guests.

Responsibilities

• Provide accurate, timely information to guests about hotel policies, services and amenities.

Skills

Communication skills

Organizational skills

Education

High School diploma or GED

Some college courses in Hotel Management

Job description

Responsible for providing accurate, timely information to guests about Hotel policies, services and amenities, ensuring optimum guest service and satisfaction.

EDUCATION And/or EXPERIENCE

High School diploma or GED required. Some college courses in Hotel Management preferred. Previous guest service experience preferred.

Special Qualifications

Must possess excellent communication and organizational skills. Previous Hotel/Motel experience preferred. Must be able to maintain a professional, positive demeanor in stressful situations, remaining polite to the guests at all times.