Guest Services Representative

Live Nation Entertainment; Scranton (Lackawanna County); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a leading live entertainment company where you will play a vital role in enhancing guest experiences. As a Guest Service Member, you will interact with customers, providing information and resolving complaints while promoting additional services. Your strategic thinking and communication skills will be key in delivering exceptional service and ensuring customer satisfaction. This role offers the chance to contribute to memorable events and create lasting impressions for fans. If you are passionate about service excellence and teamwork, this opportunity is perfect for you.

Qualifications

• Strong strategic thinking and creative problem-solving skills.
• Excellent verbal, written, and interpersonal communication skills.

Responsibilities

• Deliver exemplary customer service to foster loyalty.
• Maintain records of customer interactions and resolve complaints.

Skills

Strategic Thinking

Creative Problem-Solving

Verbal Communication

Written Communication

Interpersonal Skills

Teamwork

Job description

Job Summary:

Who are we?

Live Nation Entertainment is the world’s leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster, Live Nation Concerts, Front Line Management Group, and Live Nation Network.

As the largest producer of live music concerts, Live Nation Concerts operates over 45 venues across the United States. For additional information, visit http://www.livenationentertainment.com/.

Who are you?

Employees play a key role in the service experience our guests have. Recognizing our employees for excellent service encourages them to care for guests and each other.

Safety for employees and guests is our top priority. We demonstrate CARE at every level and aim to create ENCORE moments of service excellence. Our commitment to EFFICIENCY helps us stay well-organized. Join us in creating Once-in-a-Lifetime Experiences for our Fans.

The Role:

The Guest Service Member interacts with customers to provide information about products and services, and handles and resolves complaints.

Job Functions:

1. Deliver exemplary customer service to foster loyalty. Respond to inbound calls, analyze concerns, and determine effective resolutions.
2. Adapt to customer needs, ensuring understanding and appropriate actions to meet and exceed expectations. Promote sales of additional services or products.
3. Communicate with customers via phone or in person to provide information, process orders, cancel accounts, or address complaints.
4. Show CARE by participating in venue recycling efforts before, during, and after events.
5. Maintain records of customer interactions, inquiries, complaints, and actions taken.
6. Perform other tasks as assigned by the Guest Services Manager.
7. Refer unresolved grievances to appropriate departments for further investigation.
8. Assist guests with questions or needs.

Qualifications:

1. Strong strategic thinking and creative problem-solving skills.
2. Excellent verbal, written, and interpersonal communication skills.
3. Good judgment, tact, and diplomacy.
4. Strong teamwork skills and ability to execute programs.
5. Ability to walk constantly, climb stairs, lift and carry 50 lbs+; occasional sitting.
6. Applicants in the U.S. must have work authorization without employer-sponsored visas.

Equal Employment Opportunity:

Live Nation Entertainment supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, sexual orientation, genetic information, or any other protected characteristic.

Hiring Practices:

This job description indicates the general nature and level of work performed. It is not a comprehensive list of all duties, responsibilities, and qualifications. We pursue qualified candidates through various channels including internal promotion, referrals, advertising, agencies, internet, job fairs, college recruiting, and search firms.