GUEST SERVICES REPRESENTATIVE (MCGUIRE).

Air Mobility Command; New Hanover Township (NJ); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team as a Guest Services Representative at an esteemed organization. This full-time role is vital in ensuring a seamless experience for guests, from handling reservations to managing transactions. You will be the first point of contact, providing exceptional customer service while maintaining the integrity of government-sponsored quarters. With opportunities for growth and a supportive environment, this role is perfect for those passionate about hospitality and service. If you thrive in a fast-paced setting and enjoy helping others, this position is designed for you.

Qualifications

• Relevant experience includes clerical or cashier work demonstrating customer service skills.
• Ability to handle transactions and maintain accurate records.

Responsibilities

• Receive and confirm room reservations via various channels.
• Register guests, assign rooms, and issue keys.
• Prioritize excellent customer service and maintain a professional demeanor.

Skills

Customer Service Skills

Arithmetic Proficiency

Cash Handling

Job description

GUEST SERVICES REPRESENTATIVE (MCGUIRE)

Join to apply for the GUEST SERVICES REPRESENTATIVE (MCGUIRE) role at Air Mobility Command.

Job Details

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This salary range is provided by Air Mobility Command. Your actual pay will depend on your skills and experience—talk to your recruiter to learn more.

Base Pay Range

$15.00/yr - $15.49/yr

Responsibilities

• Receive and confirm room reservations via letter, phone, email, or in person.
• Register guests, assign rooms, issue keys, and escort guests as needed.
• Ensure only authorized patrons use government-sponsored quarters.
• Calculate, post charges, and balance patron accounts.
• Accept payments, make change, and prepare checkout statements.
• Safeguard cash receipts and prepare daily reports.
• Maintain current checkout lists and sell sundry items.
• Maintain a professional appearance and demeanor.
• Ensure all guest information is entered accurately into the system.
• Print backup reports and update housekeeping status.
• Report maintenance issues and keep the front desk area clean.
• Perform Night Audit procedures and close credit card machines nightly.
• Maintain the lost and found program.
• Prioritize excellent customer service.
• Perform other related duties as assigned.

Requirements

Conditions of Employment

• Must pass a background investigation.
• Must be at least 18 years old.

Qualifications

Open to all applicants. Eligibility is determined by the information provided in the application and supporting documents, due by 05/25/2025. Relevant experience includes clerical or cashier work demonstrating customer service skills, arithmetic proficiency, and ability to handle transactions.

Experience can include paid, unpaid, or volunteer work, including military service or community programs. Education cannot substitute experience for this role. Foreign education is acceptable if verified as equivalent to U.S. standards.

Additional Information

• Must meet all qualification, background, and eligibility requirements.
• U.S. Citizens and qualifying non-citizens with residency in the U.S. Territory for 3+ years are eligible.
• Male applicants born after December 31, 1959, must be registered for Selective Service.
• Direct deposit and employment verification are required.
• A probationary period may apply.
• Pre-employment requirements must be completed prior to start.
• No PCS costs are authorized; multiple positions may be filled from this announcement.

Additional Details

• This is a full-time, nonappropriated fund (NAF) position supporting Air Force and Space Force morale, welfare, and recreation activities.