Guest Services Representative

Bighornlaw; Lexington (KY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a passionate Guest Services Representative to enhance guest experiences at their Lexington location. This role involves greeting guests, managing inquiries, and ensuring a welcoming atmosphere. Ideal candidates will have 1-2 years of customer service experience and strong communication skills, including bilingual abilities in English and Spanish. Join a dedicated team committed to delivering outstanding hospitality and make a difference in guests' stays. If you thrive in a dynamic, fast-paced environment and enjoy helping others, this opportunity is perfect for you.

Qualifications

• 1-2 years of experience in customer service.
• Excellent verbal and written communication skills.

Responsibilities

• Greet guests and provide exceptional customer service.
• Manage guest inquiries and complaints professionally.
• Assist with check-in and check-out procedures.

Skills

Customer Service

Communication Skills

Bilingual (English and Spanish)

Job description

LaQuinta Inn & Suites Lexington South • Lexington , KY , US

Posted 5 days ago

Description

Are you passionate about providing exceptional guest experiences? LaQuinta Inn & Suites Lexington South in Lexington, KY, is looking for a Guest Services Representative to join our team. As part of our dedicated staff, you will have the opportunity to create a warm and welcoming atmosphere for our guests, ensuring their stay is comfortable and memorable. Your role will involve assisting guests with check-ins, check-outs, inquiries, and special requests, all while upholding our commitment to top-notch customer service. Join us in delivering outstanding hospitality and be a vital part of our guests' unforgettable experience at LaQuinta Inn & Suites Lexington South.

Responsibilities

• Greet guests upon arrival and provide exceptional customer service throughout their stay
• Manage guest inquiries, requests, and complaints in a professional and timely manner
• Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency
• Maintain a clean and organized lobby area for a welcoming atmosphere
• Promote hotel amenities and services to enhance the guest experience
• Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment

Qualifications

• 1-2 years of experience in customer service
• Excellent verbal and written communication skills
• Ability to work flexible hours, including weekends and evenings
• Valid driver's license with a clean driving record
• Bilingual in English and Spanish
• Must be able to stand on your feet for 8 hours during a typical shift
• Please only apply if you meet each of these criteria

Compensation

$12 hourly

About LaQuinta Inn & Suites Lexington South