Guest Services Representative

ASM Global; United States; On-site; USD 14,000 - 23,000; Part time

Benefits offered by this job

Paid Sick Leave

Job summary

ASM Global Mayo Civic Center is seeking a part-time Guest Services Representative to greet guests, provide event information, and assist with directions. You will enforce facility policies and escalate issues to Security or Supervisors as needed, ensuring safety and a positive guest experience.

The role requires clear English communication, basic computer skills (Word/Outlook), and flexibility to work evenings, weekends, and holidays.

Qualifications

• High school diploma or GED preferred.
• Minimum one year in a customer service role.
• Ability to stand, walk, and climb stairs for 4–6 hour shifts.
• Willingness to work in varying weather conditions.

Responsibilities

• Greet guests enthusiastically.
• Provide event information.
• Assist with directions.
• Enforce facility policies and address guest questions or complaints.
• Respond to emergencies with Security or Supervisors.
• Manage access and monitor gates to maintain safety.
• Handle lost and found and keep records.
• Provide venue and local area information.
• Communicate clearly in English.

Skills

Communication

Customer service

Fire safety awareness

Two-way radio

Office procedures

Report writing

Problem solving

Education

High school diploma or GED

Tools

Microsoft Word

Outlook

Job description

Job Summary

Guest Services Representative

Department: Guest Services

Reports To: Security & Guest Services Manager

FLSA Status: Part-Time, Non-Exempt

Salary Range: $13.50 - 16.50

Benefits: Paid Sick Leave

Essential Duties and Responsibilities

• Greeting guests enthusiastically
• Providing event information
• Assisting with directions
• Enforcing facility policies (e.g., no smoking, no outside food & beverage, restricted access, no re-entry) and proactively addressing guest questions, concerns, or complaints, escalating when needed
• Responding to emergencies, involving Security or Supervisors as appropriate
• Locking/unlocking facility doors and regulating the flow of employees and guests to maintain safety
• Managing the flow of employees and visitors throughout the facility to maintain safety, while overseeing access to restricted gates and areas, recording entries and purposes as required
• Handling lost and found items, maintaining records, and keeping the work area clean
• Providing clear directions and information about venue facilities, event specifics, and nearby local businesses and attractions
• Communicating verbally clearly and concisely in English

Additional Requirements

• Must have the ability to work harmoniously in a team-setting exhibiting excellent customer service to fellow workers, guests, clients and the community
• Personal and professional initiative, enthusiasm, and dedication to excellence in wide-ranging services to the center’s clients
• Basic computer skills (i.e.: Microsoft Word, Outlook, etc.)
• Requires ability to work flexible hours, and potential to cover for other shifts in addition to normal working hours

Working Conditions

• Ability to stand for long periods of time required
• Must be able to climb stairs in restricted lighting
• Ability to move quickly from one area to another in a safe manner
• Flexible hours including weekends, holidays, and evenings
• Work hours are casual labor, seasonal and non-guaranteed

Knowledge, Skills, and Abilities

• Strong communication and professional guest interaction skills
• Understanding of customer service principles and best practices
• Familiarity with fire safety, emergency evacuation procedures, and verbal de-escalation techniques
• Knowledge of two-way radio use and radio communication protocols
• Basic office procedures, computer use, and recordkeeping skills
• Ability to prepare clear, concise reports and maintain accurate records
• Exceptional customer service mindset and problem-solving abilities

Qualifications

• High school diploma or GED preferred
• Prior experience in a customer service role (minimum one year preferred)
• Physical ability to stand, walk, and climb stairs for shifts lasting 4–6 hours
• Willingness to work in varying weather conditions

Additional Information

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons.

Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Recruiter: Lori Gittus ASM Global -- Mayo Civic Center 30 Civic Center Drive, SE, Rochester, MN 55904.

Applicants that need reasonable accommodations to complete the application process may contact 507-361-5066.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.