Guest Services Representative

SeaWorld; Philadelphia (Philadelphia County); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Free park admission

Discounts on tickets and passes for 1/

Park discounts on food, merchandise

Scholarship opportunities

Exclusive employee events and giveawys

Job summary

SeaWorld Parks & Entertainment is seeking a Guest Services Representative at Sesame Place near Philadelphia. You will help guests with tickets, season passes, and park products while delivering exceptional service in a fast-paced environment.

You will interact with guests, troubleshoot accounts, and coordinate with departments to resolve issues. Must be 16+, comfortable with crowds, and able to stand outdoors in varying weather.

Qualifications

• Must be at least 16 years old.
• Minimum two months experience as a Guest Arrival Ambassador with no significant performance deficiencies.
• Comfortable working with large crowds in a fast-paced environment.
• Prepared to work in all areas of guest arrival as team members rotate daily.
• Excellent communication skills and problem-solving abilities.
• Basic computer skills and familiarity with Microsoft Windows.
• Ability to stand and walk in extreme weather conditions for prolonged periods.
• Ability to process monetary transactions and accurately use a register.
• Able to multitask while maintaining a positive attitude for guest service.
• Willing to comply with SEA grooming guidelines and employment standards.

Responsibilities

• Interact with guests in a professional manner in a team environment.
• Assist guests with ticketing, season passes, and park products.
• Assist season pass members with rewards, benefits, and park perks.
• Provide information on park products, specials, and events.
• Book reservations, parade viewing, and park experiences for guests.
• Troubleshoot issues with guest pass member accounts, reservations, and purchases.
• Address guest questions and concerns promptly.
• Communicate with other departments to address guest feedback or concerns.
• Demonstrate excellent verbal and written communication skills.
• Maintain daily paperwork and inform leadership of guest trends/IT issues.
• Enroll guests in RAP and Special Access.
• Inform guests on RAP and Special Access guidelines.

Skills

Customer service

Communication

Problem-solving

Basic computer skills

Windows familiarity

Cash handling

Multitasking

Tools

Cash register

Job description

Join us at Sesame Place and help bring joy, excitement, and lasting memories to people from around the world. We’re seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Come and play an important part on our incredible team today!

Guest Services Representative

At SeaWorld, we’re passionate about caring for animals. In fact, we’ve already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We’re seeking enthusiastic, dedicated, and hard-working individuals in a wide variety of roles. Join us and play an important part on our incredible team!

What you get to do:

• Work in a team environment and interact with others in a professional manner

• Assist guests with ticketing, season passes, and various park products

• Assist season pass members with rewards, benefits, and park perks

• Provide information on park products, specials, and events

• Book reservations, parade viewing, and park experiences for guests

• Troubleshoot issues with guest pass member account(s), reservations, and purchases

• Address guest questions and concerns in a timely and efficient manner

• Communicate with other departments to address guest feedback or concerns

• Demonstrate excellent verbal/written communication skills

• Understand and demonstrate excellent guest service techniques

• Maintain daily paperwork and inform leadership of guest trends/IT Issues

• Enroll guests in RAP and Special Access

• Inform Guests on RAP and Special Access guidelines

What it takes to succeed:

• Be at least 16 years old

• Must have minimum two (2) months experience as a Guest Arrival Ambassador with no significant performance deficiencies.

• Must be comfortable working with large crowds in a fast-paced environment.

• Must be prepared to work in all areas of guest arrival as team members are rotated daily.

• Must have excellent communication skills and problem-solving abilities.

• Must have basic computer skills and familiarity with Microsoft Window’s operating system. Must have strong comprehensive and communication skills.

• Must be able to stand and walk in extreme weather conditions for prolonged periods of time.

• Must be able to process monetary transactions and accurately use a register.

• Must be able to multitask while maintaining a positive attitude to ensure excellent guest service.

• Must be willing to comply with and ensure team members comply with all SEA grooming guidelines and employment standards.

What else is important:

• Be able to lift, carry, push and pull up to 50 pounds occasionally
• Be able to sit for long periods of time
• Perform tasks that require occasional bending from waist to floor, kneeling and squatting, and reaching overhead
• Position will perform frequent simple hand grasping and fine manipulation (use of keyboard/writing) work
• Be able to work indoors and outdoors, in varying weather, to include extreme heat. Considerable walking and transitioning between indoor and outdoor environments is required

The perks of the position:

The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways
  

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, GENDER, NATIONAL ORIGIN, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.