Guest Services Representative

Icy Strait Point LLC; Hoonah (AK); On-site; USD 20,000 - 29,000; Part time

Benefits offered by this job

Bonus potential

Job summary

Icy Strait Point LLC is seeking enthusiastic Guest Services Representatives to deliver exceptional service at a premier Alaskan destination in Hoonah. You will assist guests with tickets, tour information, and orientations while ensuring safety and a smooth flow of passengers.

Ideal candidates are 18+, safety-minded, and eager to learn about local culture and wildlife. This seasonal role operates April–October, with local residency preferred.

Qualifications

• Provide outstanding customer service to all Icy Strait Point guests.
• Sell tickets and provide guests with information about all available tours.
• Greet guests, conduct orientations, and manage line control.
• Must be 18 years or older.
• A safety-conscious mindset and attention to detail.

Responsibilities

• Provide outstanding customer service to all Icy Strait Point guests.
• Sell tickets and provide guests with information about all available tours.
• Greet guests, conduct orientations, and manage line control.
• Assist with tour preparation, including verifying excursion requirements and ensuring waivers are signed.
• Escort guests to tour vehicles or gondolas and ensure timely departures.
• Promote Icy Strait Point venues, literature, and merchandise.
• Communicate clearly with tour guides, drivers, gondola operators, and management.

Skills

Customer service

Communication

Sales ability

Teamwork

Job description

About this position

Guest Services Representative

Reports to: Tour Sales Supervisor

Category: Seasonal (April - October in Hoonah, Alaska)

Compensation: $18.00 per hour, plus bonus potential

*UPDATE: Locals to Hoonah, AK only

Join the Team at Icy Strait Point!

We’re seeking enthusiastic and customer-focused Guest Services Representatives to help create memorable experiences for our guests. As part of our team, you’ll be at the heart of delivering exceptional service in one of Alaska’s most stunning destinations.

What You’ll Do:

• Provide outstanding customer service to all Icy Strait Point guests.
• Sell tickets and provide guests with information about all available tours.
• Greet guests, conduct orientations, and manage line control.
• Assist with tour preparation, including:
• Verifying excursion requirements (e.g., weight checks, driver’s licenses).
• Ensuring waivers are signed.
• Escorting guests to tour vehicles or gondolas and ensuring timely departures.
• Managing secure bag check areas.
• Promote Icy Strait Point venues, distribute literature, and sell merchandise.
• Communicate clearly with tour guides, drivers, gondola operators, and management.
• Ensure the safe and orderly flow of passengers on/off aerial gondolas and tour vehicles.
• Assist with other programs and tasks as needed.

What You Bring:

• A willingness to learn about Tlingit culture and deliver a Tlingit introduction.
• Knowledge of local marine life, plants, animals, and birds is a plus.
• Strong verbal communication skills and the ability to work with both adults and children.
• Must be 18 years or older.
• A commitment to safety and attention to detail.
• The ability to learn, retain, and present excursion information accurately.
• Must be 18 years or older.
• A safety-sensitive mindset (subject to drug testing).

Physical Requirements & Work Environment:

• Willingness to live in a remote, rural community.
• Comfortable traveling by small plane or ferry to and from a remote location.
• Ability to walk and work on gravel roads in various weather conditions.
• Capable of moderate physical activity, including standing, walking, reaching, climbing, and lifting more than 25 lbs.

Why Work at Icy Strait Point?

Icy Strait Point is a Native-owned and operated enterprise, offering authentic Alaskan experiences while maintaining a strong connection to Tlingit culture. We provide Native Preference under P.L. 93-638.

Salary Information

$18 - $18Hourly Wage