Guest Services Representative

Icy Strait Point - Hoonah Alaska; Hoonah (AK); On-site; USD 20,000 - 29,000; Part time

Job summary

Icy Strait Point is seeking enthusiastic Guest Services Representatives for a seasonal role in Hoonah, Alaska. You will help create memorable experiences by delivering outstanding customer service, selling tours, and guiding guests through orientations and line control.

Responsibilities include verifying excursion requirements, waivers, and escorting guests to vehicles while coordinating with tour guides and management.

Qualifications

• Strong verbal communication skills and the ability to work with both adults and children.
• Willingness to learn about Tlingit culture and deliver a Tlingit introduction.
• Safety-conscious mindset with attention to detail.
• Must be 18 years or older.
• Ability to learn, retain, and present excursion information accurately.

Responsibilities

• Provide outstanding customer service to all Icy Strait Point guests.
• Sell tickets and provide guests with information about all available tours.
• Greet guests, conduct orientations, and manage line control.
• Assist with tour preparation, including verifying excursion requirements and waivers.
• Escort guests to tour vehicles or gondolas and ensure timely departures.
• Manage secure bag check areas and promote venues; sell merchandise.
• Communicate clearly with tour guides, drivers, gondola operators, and management.
• Ensure the safe and orderly flow of passengers on/off aerial gondolas and tour vehicles.

Skills

Customer service

Communication

Safety awareness

Teamwork

Cultural learning

Job description

Reports to: Tour Sales Supervisor

Category: Seasonal (April - October in Hoonah, Alaska)

Compensation: $18.00 per hour, plus bonus potential

• UPDATE: Locals to Hoonah, AK only

Join the Team at Icy Strait Point!

We’re seeking enthusiastic and customer-focused Guest Services Representatives to help create memorable experiences for our guests. As part of our team, you’ll be at the heart of delivering exceptional service in one of Alaska’s most stunning destinations.

What You’ll Do

• Provide outstanding customer service to all Icy Strait Point guests.
• Sell tickets and provide guests with information about all available tours.
• Greet guests, conduct orientations, and manage line control.
• Assist with tour preparation, including:
• Verifying excursion requirements (e.g., weight checks, driver’s licenses).
• Ensuring waivers are signed.
• Escorting guests to tour vehicles or gondolas and ensuring timely departures.
• Managing secure bag check areas.
• Promote Icy Strait Point venues, distribute literature, and sell merchandise.
• Communicate clearly with tour guides, drivers, gondola operators, and management.
• Ensure the safe and orderly flow of passengers on/off aerial gondolas and tour vehicles.
• Assist with other programs and tasks as needed.

What You Bring

• A willingness to learn about Tlingit culture and deliver a Tlingit introduction.
• Knowledge of local marine life, plants, animals, and birds is a plus.
• Strong verbal communication skills and the ability to work with both adults and children.
• A commitment to safety and attention to detail.
• The ability to learn, retain, and present excursion information accurately.
• Must be 18 years or older.
• A safety-sensitive mindset (subject to drug testing).

Physical Requirements & Work Environment

• Willingness to live in a remote, rural community.
• Comfortable traveling by small plane or ferry to and from a remote location.
• Ability to walk and work on gravel roads in various weather conditions.
• Capable of moderate physical activity, including standing, walking, reaching, climbing, and lifting more than 25 lbs.

Why Work at Icy Strait Point?

Icy Strait Point is a Native-owned and operated enterprise, offering authentic Alaskan experiences while maintaining a strong connection to Tlingit culture. We provide Native Preference under P.L. 93-638.