Guest Services Representative

Jobtailor; Hoonah (AK); On-site; USD 32,000 - 42,000; Full time

Job summary

Icy Strait Point in Alaska is seeking a guest services associate to welcome visitors, sell tickets, and share information about available tours.

You will greet guests, conduct orientations, manage lines, assist with tour prep, verify requirements, and escort guests to vehicles, while maintaining safety and smooth operations.

Qualifications

• Must be able to communicate clearly with guests of all ages.
• Comfortable working in a fast-paced, tour-based environment.
• A safety-focused mindset and ability to follow protocols.
• Ability to learn and present excursion information accurately.

Responsibilities

• Provide outstanding customer service to Icy Strait Point guests.
• Sell tickets and provide information about tours.
• Greet guests, conduct orientations, and manage line control.
• Assist with tour preparation and verify excursion requirements.
• Escort guests to tour vehicles or gondolas and ensure timely departures.
• Manage secure bag check areas and promote venues.

Skills

Verbal communication

Customer service

Safety mindset

Attention to detail

Present excursion information

Job description

Responsibilities

• Provide outstanding customer service to all Icy Strait Point guests.
• Sell tickets and provide guests with information about all available tours.
• Greet guests, conduct orientations, and manage line control.
• Assist with tour preparation, including verifying excursion requirements (e.g., weight checks, driver’s licenses).
• Ensure waivers are signed and escort guests to tour vehicles or gondolas, ensuring timely departures.
• Manage secure bag check areas.
• Promote Icy Strait Point venues, distribute literature, and sell merchandise.
• Communicate clearly with tour guides, drivers, gondola operators, and management.
• Ensure the safe and orderly flow of passengers on/off aerial gondolas and tour vehicles.
• Assist with other programs and tasks as needed.

Requirements

• Must be 18 years or older.
• A safety-sensitive mindset (subject to drug testing).
• Knowledge of local marine life, plants, animals, and birds is a plus.
• Strong verbal communication skills and the ability to work with both adults and children.
• A commitment to safety and attention to detail.
• The ability to learn, retain, and present excursion information accurately.

Core Competencies

Demonstrates exceptional customer service skills while ensuring safety and efficiency in managing guest experiences. Possesses strong verbal communication abilities and a commitment to detail in presenting excursion information.