Zip Line Supervisor

Icy Strait Point LLC; Hoonah (AK); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical benefits paid for employee

Dental and vision insurance

401K company match up to 6%

Job summary

A Native-owned enterprise in Alaska seeks a Zip Rider Supervisor to oversee excursion operations and ensure high quality customer service. Responsibilities include hiring and training a team, maintaining vehicle readiness, and ensuring compliance with regulations. Ideal candidates will have significant tourism experience, management skills, and a commitment to excellence. This role includes a competitive salary and full benefits, set against the stunning backdrop of Chichagoff Island.

Qualifications

• Minimum 5 years in the tourism industry, preferably in Alaska.
• Minimum 3 years’ experience in managing staff.
• Outstanding customer service philosophy and practices.

Responsibilities

• Conduct activities according to Icy Strait Point’s guiding principles.
• Hire, train, and supervise a team for high-quality tours.
• Ensure customer service standards are met.

Skills

Customer service philosophy

Proficient in Microsoft Office Suite

Education

High school diploma or equivalent

College degree preferred

Job description

Zip Rider Supervisor

Work: 10 Months - get paid for 12. November & December off every year.

Pay: 55k-65k a year, dependent on experience.

Full benefits: Medical - employer paid for the employee, dental, vision, 401K company match up to 6%.

Summary

Work on Chichagoff Island as its home to more brown bears than humans, its a place where eagles soar overhead and whales are regularly seen just offshore. Surrounded by towering rain forest and set against the backdrop of mist-shrouded mountains, guests can truly themselves in our wilderness environment.

Excursions Supervisors, reports to the Excursions Manager and are responsible for all aspects of operating successful tours in their assigned Independent Business Unit. Excursion Supervisors will be responsible for reporting tour activity to management and holding their unit responsible for the highest quality customer service and tour delivery and can expect to supervisor from 10-25 people, depending on the tour.

Essential Duties & Responsibilities

• Conduct all activities and decisions according to Icy Strait Point’s guiding principles: Best, Authentic and Profitable Tour Destination.
• Excursion Supervisors will hire, train and supervise a specific team of employees whose function is to deliver high quality tours within their Independent Business Unit.
• Ensures customer service standards are met in assigned unit
• Ensures high quality and delivery of tour content
• Ensures compliance with state and federal laws as related to their unit
• Responsible for maintenance records of vehicles for unit, as well as, delivering tour-ready vehicles
• Conducts weekly safety meetings related to their unit
• Responsible for keeping unit morale high
• Excursion Supervisors will be asked to identify seasonal goals for their unit
• Excursion Supervisors must be willing to work together to ensure the success of the department
• Other duties as assigned

Requirements

• Minimum 5 years working in tourism industry, preferably in Alaska, with emphasis in operations and guest services.
• Minimum 3 years’ experience managing staff.
• Desire to develop a career at Icy Strait Point
• Proficient computer skills including Microsoft Office Suite, and aptitude for learning other computer programs.
• Valid drivers license and ability to be on company insurance.
• Outstanding customer service philosophy and practices.
• High school or equivalent education with college degree preferred.

Physical Requirements & Work Environment

• Able to lift 30 pounds, stand for extended periods, and walk 5+ miles daily
• Willing to live in a remote, rural community
• Comfortable traveling by small plane or ferry to and from a remote setting
• Able to walk and/or drive on gravel roads in inclement weather

Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.O. 93-638. Applicants must have proof of legal authority to work in the United States.

This position requires authorization to work in the US without sponsorship.