Guest Services Representative

Ala Moana Center; Honolulu (HI); On-site; USD 22,041; Part time

Job summary

A retail center in Honolulu is seeking a Guest Services Representative to ensure an outstanding guest experience. Responsibilities include greeting tenants and visitors, processing visitor information, and providing excellent service. Ideal candidates will possess strong customer service orientation, excellent communication skills, and the ability to multi-task in a dynamic environment. The position requires authorization to work in the U.S. This role offers a part-time schedule with competitive hourly compensation of $16.

Qualifications

• Exceptional interpersonal and communication skills.
• Proficient on basic Microsoft Office applications.
• Experience with multi-line phone systems.

Responsibilities

• Greet tenants and visitors courteously at the reception desk.
• Sign in all authorized visitors according to policies.
• Contact tenants professionally for guest registrations.
• Provide access for tenant and non-tenant group events.
• Answer tenant phone calls and emails for assistance.

Skills

Customer service orientation

Communication skills

Teamwork

Multi-tasking

Proficient in Microsoft Office

Job description

Energetic and friendly individuals needed to provide an outstanding guest experience in a customer service position at a Retail center in Honolulu, HI. The Guest Services Representative will courteously greet all tenants and visitors to the reception desk, while making a wonderful first impression for visitors to the building. Guest Services Representatives must have exceptional interpersonal and communication skills and present a professional appearance and demeanor at all times.

Schedule: 20 hours/week

Compensation: $16/hour

We’re looking for someone who:

• Takes great pride in offering helpful, friendly service at all times. Is able to multi-task in a fast-paced environment, accommodating and communicating with a broad range of clientele with varied needs
• Is able to collaborate and work within a team environment
• Is proactive, approachable and solution focused
• Is punctual and dependable
• Has a strong customer service orientation
• Has excellent interpersonal and communication skills
• Has experience with multi-line phone systems
• Is proficient on basic Microsoft Office applications and the Internet

Duties will include:

• Courteously greeting all tenants and visitors to the reception desk
• Signing in all authorized visitors according to the policies, rules, and regulations
• Contacting tenants in a courteous and professional manner when a guest is not pre-registered
• Providing excellent service to all guests arriving at the building
• Processing visitors’ information and provide a visitor badge
• Providing access to visitors for tenant and non-tenant group events, as needed
• Answering any tenant phone calls and emails for assistance throughout the day
• Providing guidance/information as requested from tenants

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.