Guest Services Representative

ASM Global; Highland Heights (KY); On-site; USD 17,000 - 25,000; Part time

Job summary

Legends Global is hiring part-time Guest Services associates for the Truist Arena in Highland Heights, Kentucky. The role is event-based with no guaranteed hours, requiring guests to be greeted, tickets scanned, directions given, and seating verified during events.

Candidates should be able to stand for long periods, work flexible hours including nights and weekends, and deliver professional, friendly service in a fast-paced arena setting. Prior stadium experience is a plus.

Qualifications

• High School diploma or GED required.
• Customer service experience preferred.
• Prior stadium/arena guest service or security experience preferred but not required.

Responsibilities

• Greet patrons and keep guests moving at all times.
• Ensure guests have tickets, scan tickets, and count arriving guests.
• Provide directions to seats and arena areas as needed.
• Confirm guests are seated in the section per ticket.
• Deny entry to guests without proper credentials or ticket.
• Keep assigned area clean and presentable; maintain clear walkways.
• Identify safety issues and report incidents to supervisor.
• Provide guests with the best possible service and address concerns.

Skills

Customer service

Communication

Flexibility

Multitasking

Professional demeanor

Team player

Stand for long periods

Education

High School diploma or GED

Job description

Legends Global, the leader in privately managed public assembly facilities, is recruiting part-time associates for the Guest Services department at Truist Arena in Highland Heights, Kentucky. Our business is event based and our labor needs vary widely from week to week and event to event. For this reason, all of our part-time positions are "as needed" and we cannot offer employees consistent schedules or a guaranteed number of hours per week.

POSITION SUMMARY

• Greet all patrons to the facility while keeping guests moving at all times.
• Ensure all guests have tickets, scan tickets and/or keep a count of arriving guests.
• Provide guests with directions to their ticketed seat and other areas of the arena as needed.
• Confirm guests are sitting in the section per their ticket.
• Deny entrance to guests attempting to enter the facility without proper credentials or ticket.
• Check that assigned area is clean and presentable prior to doors opening, keep all walkway and aisles clear during event.
• Recognize potential guest and safety issues, report incidents and concerns to supervisor.
• Provide the guest with the best possible service - listen to all issues/concerns and requests for assistance.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills and Abilities

• Deal tactfully, helpfully and professionally with the public to provide event information and answer questions.
• Dependably work flexible hours including days, evenings, weekends and/or holidays.
• Prioritize and handle multiple tasks simultaneously.
• Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.
• Excellent organization and communication skills.
• Professional presentation, appearance and work ethic.
• Work with limited supervision and as a team member in a fast-paced environment.
• Stand for extended periods and navigate arena as needed to assist guests and colleagues.

Education and/or Experience

• High School diploma or G.E.D. required
• Prior customer service experience preferred
• Prior experience in a stadium or arena in a guest service or security role preferred but not required

Computer Skills

To perform this job successfully, an individual should have some computer and/or smart phone knowledge.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.