Guest Services Representative

Lehigh Valley Hospital, Inc.; Hazleton (Luzerne County); On-site; USD 30,000 - 50,000; Part time

Job summary

Join a forward-thinking health care organization recognized for excellence and patient care. As part of a dedicated team, you will assist visitors and patients, ensuring they feel welcomed and supported. This role offers the chance to work in a dynamic environment where compassion and teamwork are paramount. With opportunities for growth and a commitment to quality, you will be part of a mission-driven organization focused on delivering the best health care experience possible. If you are passionate about helping others and thrive in a collaborative setting, this is the perfect opportunity for you.

Qualifications

• Proficient in Microsoft Office programs.
• Strong telephone etiquette and computer skills.

Responsibilities

• Greets and directs all guests in a professional manner.
• Handles inquiries to support patient satisfaction.
• Screens all visitors upon entry to hospital locations.

Skills

Microsoft Office

Telephone Etiquette

Customer Service

Education

High School Diploma

Job description

Day Shift, Sun-Sat various 8-hour shifts during the hours of 6a-6p. Weekend and holiday rotations required.

Lehigh Valley Health Network (LVHN) is home to nearly 23,000 colleagues who make up our talented, vibrant, and diverse workforce.

Join our team and experience firsthand what it's like to be part of a health care organization that's nationally recognized, forward-thinking, and offers plenty of opportunities to do great work.

Imagine a career at one of the nation's most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunities to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Additionally, Lehigh Valley Hospital - Cedar Crest, Muhlenberg, Hazleton, and Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology, with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Imagine a career at one of the nation's most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunities to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Muhlenberg, Hazleton, and Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary

Assist all visitors and patients in a professional, friendly, and responsive manner when they arrive and depart the hospital campuses. Handle all inquiries of patients and visitors as they arrive for appointments and visitation to the main lobby. Be able to use a computer to verify information provided by guests and ensure proper phone etiquette. Provide support to patients and visitors to their destination, including escorting or transporting them in a wheelchair if necessary. Weekend and holiday rotation required. May be scheduled to work at multiple locations in the Lehigh Valley.

Job Duties

• Greets, welcomes, and directs all guests in a professional, friendly, and responsive manner.
• Handles all transactions and inquiries with the goal of decreasing patient and visitor anxiety to support patient satisfaction.
• Screens all visitors and patients upon entry to all hospital locations, following all screening guidelines set by infection control as directed by CDC guidelines.
• Ensures all patients and visitors arrive at their destinations, including support by pushing them in a wheelchair or directing to internal transportation such as golf carts.
• Collaborates with colleagues and supports outpatient departments to maintain operational needs of guest services efficiently and without issues.
• Supports the network service priority by exhibiting compassion and respect to all guests both in person and on the phone.
• Maintains a neat, clean, and uncluttered reception area, free of food and personal items; cares for the appearance of the lobby area.
• Ensures incoming phone calls are answered following standard phone etiquette.

Minimum Qualifications

• Must be 17 years old or older.
• Proficient in Microsoft Office programs.
• Strong telephone etiquette and computer skills.

Physical Demands

Lift and carry 25 lbs., frequent sitting/standing, frequent keyboard use. Patient care providers may be required to perform activities specific to their roles, including kneeling, bending, squatting, and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements, and working conditions for the position. It is intended to be an accurate reflection of the current position; however, management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with applicable laws, LVHN provides employment opportunities without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, or other protected classes. All personnel actions and programs will adhere to this policy, including recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs, and social activities.

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LVHN does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, employees, or any other organization location. LVHN is not responsible for any agency fees related to unsolicited resumes.

Discover more about our mission and values on our about page.

Location

Lehigh Valley Hospital - Hazleton

Allentown - Cetronia Road, Allentown, PA 18104-9147

Job Category

Administrative & Clerical Support

Day Shift, Mon, Tues, Wed, and Fri 8 am to 5 pm, and Thursday 8 am to 8 pm – hours vary

Part-Time

Day Shift

Job ID

wd-JR118042

Posted

February 28, 2025

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