Guest Services Representative

Sentara; Harrisonburg (VA); On-site; USD 26,000 - 39,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Parental & family leave

401k with employer match

Tuition assistance

Student debt payoff

Life insurance

Disability insurance

Free parking

Adoption & surrogacy reimbursement

Pet insurance

Employee assistance program (EAP)

Bonus opportunities

Job summary

Sentara RMH Medical Center in Harrisonburg, VA, is seeking a Guest Services Representative (Part Time). The role functions as a liaison between patients, families, visitors, and the medical team to create a welcoming, professional environment and resolve concerns for a smooth patient experience.

Requirements include a high school diploma or equivalent and at least 1 year of customer service experience. The role offers base pay with potential incentives and a comprehensive benefits package.

Qualifications

• High School Grad or Equivalent is required.
• 1 year of Customer Service experience is required.

Responsibilities

• The Guest Relations Representative is a liaison between patients, families, visitors, and hospital and medical team members.
• Provide a welcoming and genuine environment and address concerns to ensure a smooth and comfortable experience for patients.

Skills

Customer Service

Education

High School Diploma or Equivalent

Job description

City/StateHarrisonburg, VAWork ShiftRotatingOverview:Sentara Rockingham Memorial Hospital, located in Harrisonburg, VA, is hiring Guest Services Representatives - Part TimeThe Guest Relations Representative is a liaison between patients, families, visitors, and hospital and medical team members. They are responsible for providing a welcoming and genuine environment and addressing concerns to ensure a smooth and comfortable experience for patients.EducationHigh School Grad or Equivalent (Required)Certification/LicensureNo specific certification or licensure requirementsExperienceCustomer Service experience - 1 year (Required)Talroo - Allied Health, customer service, guest services, front desk, reception, conciergeWe provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $19.38 - $28.69 hourly. Additional compensation may be available for this role, such as shift differentials, standby/on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.Benefits: Caring For Your Family and Your Career• Medical, Dental, Vision plans• Adoption, Fertility and Surrogacy Reimbursement up to $10,000• Paid Time Off and Sick Leave• Paid Parental & Family Caregiver Leave• Emergency Backup Care• Long-Term, Short-Term Disability, and Critical Illness plans• Life Insurance• 401k/403B with Employer Match• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education• Student Debt Pay Down – $10,000•Pet Insurance•Legal Resources Plan•Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.Sentara RMH Medical Center, a Magnet designated hospital located in Harrisonburg VA, serves a seven-county area with a population of 218,000 residents, employing 2600 locals. The 238-bed community hospital has been serving Harrisonburg, Rockingham County and surrounding areas since 1912, then partnered with the Sentara Health System in May of 2011. Sentara RMH features the RMH Hahn Cancer Center, a state-of-the-art center equipped with the latest cancer fighting technologies available in the nation administrating more than 18,000 cancer treatments. With 1800 delivered babies, 60,000 emergency patients and 21,000 surgical procedures, Sentara has a position for you. We improve health every day, come be a part of the community.Our Caring Workplace Environment•A Caring Commitment serving our community for 100+ years•Free and convenient parking•Collaboration and shared governance•CMS 5-Star and Magnet designated hospital•EAP – 24 x 7Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.In support of our mission “to improve health every day,” this is a tobacco-free environment.For positions that are available as remote work, Sentara Health employs associates in the following states:Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.