Guest Services Representative

Trinity Health Mid-Atlantic; Grand Rapids (MI); On-site; USD 21,000 - 28,000; Part time

Job summary

Trinity Health is seeking a part-time Guest Services Representative to greet visitors, support patients and families, and ensure a welcoming, safe environment. You will manage credentialing for vendors, provide directions, and assist with basic patient care tasks while following HIPAA and facility procedures.

The role requires strong communication, professionalism, and problem-solving in a fast-paced hospital setting. Equal opportunity employer statements are included in the posting.

Qualifications

• High school diploma or equivalent required.
• Experience with Microsoft Office products (Word, Excel, PowerPoint).
• Familiar with standard desktop and Windows-based computer systems.
• Preferred: Associate degree in healthcare, business, or related field.
• Preferred: 1–2 years guest/customer services experience.
• Preferred: Typing efficiency.

Responsibilities

• Greet and assist visitors, colleagues, patients, and families in a welcoming manner.
• Provide visitor stickers and ensure proper credentialing of vendors and colleagues.
• Offer wayfinding services and escort patients as needed.
• Assess needs and determine next steps to support experience and safety.
• Refer questions of a medical or personal nature to appropriate channels.
• Follow screening guidelines to control access to the facility.
• Ensure timely delivery of patient items such as flowers, cards, and belongings.
• Assist with parking ticket validation when required.
• Access computer systems in accordance with HIPAA and procedures.
• Adhere to operating procedures, cash-handling where applicable, and compliance reporting.
• Identify daily supply needs and maintain a clean environment.

Skills

Microsoft Office

Customer service

Communication skills

Typing

Problem-solving

Education

High School Diploma

Associates degree (preferred)

Tools

Windows OS

Job description

Employment Information

Employment Type: Part time Shift: Rotating Shift Description: Hours | Zero-Hour/Contingent Position Summary: As the first point of contact for colleagues, patients, families, and visitors, the Guest Services Representative creates a welcoming and resourceful environment that reflects our mission and values. This highly visible role requires professionalism, strong communication, and problem-solving skills to ensure an exceptional experience for every guest. Responsibilities include greeting and assisting visitors, supporting basic patient care needs, and maintaining safety by following approved processes and regulatory guidelines. The ideal candidate brings a positive, can-do attitude, thrives in a fast-paced setting, and is committed to delivering excellence in every interaction.

What the Guest Services Representative will do:

• Communicates, collaborates, and welcomes colleagues, patients, visitors, volunteers and families.
• Provides visitor stickers to all patients and visitors entering the hospital and ensures vendors, contractors and colleagues are properly credentialed.
• Provides wayfinding services and assists in escorting patients towards their destination.
• . Assess patient or visitor's needs and determines next steps to support their experience and safety.
• Recognizes and refers questions of a medical or personal nature appropriately.
• Follows screening guidelines if in place to ensure appropriate access to the facility.
• Ensures timely delivery of patient items – flowers, balloons, cards, personal belongings, etc.
• Assists patients to ensure parking tickets are appropriately validated.
• Appropriately accesses and utilizes computer systems, while abiding by HIPPA guidelines.
• Understands operating procedures, cash-handling processes (required while working in certain locations), compliance reports and duties at all Guest Services locations.
• Assesses and retrieves daily supplies needs from the main supply and maintains a clean environment.

What the Guest Services Representative Will Need:

• High school diploma or equivalent combination of experience and education.
• Demonstrated experience with Microsoft office products (word processing, spreadsheets, database and presentation software).
• Familiarity with standard desktop and windows-based computer system and other software.
• Preferred: Certification or Associates degree in healthcare, business, or related field.
• Preferred: One to two years guest/customer services experience
• Preferred: Efficiency in typing.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs.

For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.