Hospitality Representative

Trinity Health Mid-Atlantic; Muskegon (MI); On-site; USD 17,000 - 25,000; Part time

Job summary

Trinity Health Muskegon Hospital is seeking a part-time front desk associate to greet patients and visitors, provide directions, and support the patient flow in a courteous, professional manner.

You will answer phones, escalate safety concerns, and collaborate with staff to ensure a clean, welcoming entrance and timely assistance.

Qualifications

• High school diploma or equivalent required.
• Associates degree in business or related field preferred.
• Minimum two years guest/customer services experience.
• Ability to work with interruptions while keeping customer focus.
• Detail-oriented with professional presence.

Responsibilities

• Greet and assist patients, visitors and families at the main desk.
• Provide accurate information and directions.
• De-escalate safety concerns and escalate as needed.
• Maintain cleanliness of entrance and screening areas.
• Answer calls warmly and route to appropriate staff.
• Assist staff with patient escort when required.

Skills

Guest services

Interpersonal skills

Attention to detail

Multitasking

Professional presence

Education

High school diploma or equivalent

Associates degree (preferred)

Tools

Desktop computer skills

Email & intranet

Job description

Employment Type: Part time Shift: Day Shift Description: What you will need: Minimum: High school diploma or equivalent combination of experience and education. Preferred: Associates degree in business or related field. Minimum: Two years guest/customer services experience. Ability to work w/interruptions while maintaining an excellent customer focus. Organizational and multi-tasking skills. Attentive to detail. Professional presence and vocabulary. Pleasant and helpful demeanor. Self-directed and ability to exercise independent judgment. Team player. Familiarity with standard desktop and windows-based computer system, including email, e-learning, intranet and computer navigation. Ability to use other software required to perform essential functions. Minimum: Standing for long periods of time (up to 80% of shift). Ability to walk, bend and stoop. Use of computer, keyboard and phone. Ability to push guest or patient in wheelchair.

What you will do: Communicates and collaborates with patients, visitors and families in a professional and helpful manner. Acknowledges and greets people in a warm and inviting manner as they approach the main desk. Gives accurate information and directions to patients, visitors and families. De-escalates patient and visitor concerns related to safety guidelines in place and elevate those concerns to the appropriate resources, if needed. Maintains a clean environment through routine cleaning of entrance and screening tables as needed. Answers phone calls in a warm and inviting manner and patches calls to appropriate staff. Works with staff assisting in directions and assigning patient/family escort when necessary.

Why You’ll Love Working Here: A great team that supports one another like family A community-focused environment where your voice is heard and your work is valued Colleague Referral Program Career growth opportunities across 21 states with Trinity Health

Ministry/Facility Information: Muskegon Hospital is proud to be a part of Trinity Health, one of the nation's largest Catholic Healthcare Organizations. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.