Guest Service Representative

Dimension Hospitality Group; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Supportive team environment

Growth opportunities in front desk

Daily impact

Job summary

Dimension Hospitality Group in Nashville is seeking a Guest Service Representative to greet guests, assist with check-ins and check-outs, manage reservations, and support daily front desk operations for a memorable guest experience.

You will work with a friendly team, handle front desk systems and payments, coordinate with housekeeping, and provide local information to guests. Prior hotel or customer service experience is helpful but not required.

Qualifications

• Customer service experience preferred but not required
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment

Responsibilities

• Greet guests and provide friendly, helpful service
• Assist with check-ins, check-outs, room assignments, and reservations
• Answer guest questions and resolve issues promptly
• Operate the front desk system and process payments
• Communicate with housekeeping and other departments
• Maintain the front desk area in a clean and organized manner
• Handle guest requests and escalate concerns when needed
• Provide local information and general hotel assistance

Skills

Customer service

Communication skills

Multitasking

Friendly demeanor

Tools

Front desk software

Hotel PMS

Job description

You are friendly, professional, and enjoy helping people. You understand that great service creates memorable stays, and you take pride in being the first and last impression guests receive. If you enjoy problem solving and creating positive guest experiences, keep reading.

The Role

As a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience.

What You Will Be Doing

• Greet guests and provide friendly, helpful service
• Assist with check ins, check outs, room assignments, and reservations
• Answer guest questions and resolve issues promptly
• Operate the front desk system and process payments
• Communicate with housekeeping and other departments
• Maintain the front desk area in a clean and organized manner
• Handle guest requests and escalat concerns when needed
• Provide local information and general hotel assistance

Why You Will Love It Here

• Supportive team environment
• Opportunities to grow in front desk and hotel operations
• A role where you meet new people and make a daily impact

Ready to Join the Team

If you are ready to assist guests and help create memorable stays, we would love to meet you.

Qualifications

• Strong customer service and communication skills
• Friendly, positive, and professional presence
• Comfortable using computers and hotel systems
• Dependable, organized, and able to multitask
• Prior hotel or customer service experience is helpful but not required
• Flexible to work any shifts including holidays and weekends

Source: Dimension Hospitality