Guest Services Representative

RPM Raceway; Chicago (IL); On-site; USD 19,000 - 28,000; Full time

Job summary

RPM Raceway Chicago is seeking friendly Guest Service Representatives to welcome guests, process check-ins, and help manage reservations in a fast-paced entertainment venue. You will answer questions, resolve concerns with professionalism, and ensure accurate transactions while contributing to a memorable guest experience.

Ideal candidates have outstanding communication, a positive attitude, and the ability to multitask in a lively environment.

Qualifications

• Outstanding communication and interpersonal skills.
• Positive attitude and strong attention to detail.
• Ability to multitask in a fast-paced environment.
• Cash handling and customer service experience preferred.
• Availability to work evenings, weekends, and holidays.

Responsibilities

• Welcome guests and provide exceptional customer service.
• Assist with check-in, reservations, and attraction registration.
• Answer guest questions and resolve concerns with professionalism.
• Process transactions accurately and efficiently.
• Help create a fun, positive, and memorable experience for every guest.

Skills

Communication

Customer service

Multitasking

Cash handling

Evenings/weekends

Job description

RPM Raceway is developing one of the most exciting competitive social experiences in the USA. RPM is an experiential entertainment experience leading with multi-level high speed go-kart racing, immersive gaming arenas and attractions, and premium food & beverage programs. Every RPM Raceway venue welcomes friends, family and colleagues to engage in friendly competition and create memories filled with celebration and connection.

Recently recognized as one of Fast Company’s Most Innovative Companies, RPM Raceway continues to cement its status as a leader in the “competitive socializing” and gaming sectors.

RPM Raceway Chicago is seeking friendly, energetic, and customer-focused Guest Service Representatives to be the face of our venue. If you enjoy creating memorable experiences, helping guests, and working in a fast-paced entertainment environment, we'd love to meet you!

What You’ll Do:

• Welcome guests and provide exceptional customer service
• Assist with check-in, reservations, and attraction registration
• Answer guest questions and resolve concerns with professionalism
• Process transactions accurately and efficiently
• Help create a fun, positive, and memorable experience for every guest

What We’re Looking For:

• Outstanding communication and interpersonal skills
• Positive attitude and strong attention to detail
• Ability to multitask in a fast-paced environment
• Cash handling and customer service experience preferred
• Availability to work evenings, weekends, and holidays

Why RPM Raceway? Join Chicago's premier entertainment destination where racing, attractions, dining, and unforgettable experiences come together. We offer a fun team environment, opportunities for growth, and the chance to make every guest visit exceptional.

Qualifications

• Outstanding communication and interpersonal skills
• Positive attitude and strong attention to detail
• Ability to multitask in a fast-paced environment
• Cash handling and customer service experience preferred
• Availability to work evenings, weekends, and holidays