Guest Services Representative

Kart Directory; Jersey City (NJ); Hybrid; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Competitive hourly pay

Flexible scheduling

Growth and advancement opportunities

Employee discounts and perks

Fun, energetic team environment

Job summary

RPM Raceway is hiring a Guest Services Representative to be the first point of contact for guests, assisting with registration, waivers, reservations, attractions, memberships, food and beverage purchases, and general inquiries while upholding hospitality standards.

You will manage front desk duties, operate POS systems, and help with birthdays, corporate events, and group activities in a fast-paced entertainment setting.

Qualifications

• Excellent customer service and communication skills.
• Ability to work in a fast-paced entertainment environment.
• Cash handling and POS experience preferred.
• Strong attention to detail and problem-solving abilities.
• Weekend, evening, and holiday availability required.
• Previous hospitality, retail, restaurant, entertainment, or guest services experience preferred.

Responsibilities

• Welcome and assist guests upon arrival.
• Process check-ins, waivers, memberships, and race registrations.
• Operate POS systems and handle cash/credit transactions.
• Answer phones and assist with reservations and event inquiries.
• Provide information regarding racing, attractions, pricing, and promotions.
• Monitor guest flow and ensure a positive guest experience.
• Resolve guest concerns professionally and elevate issues when necessary.
• Maintain cleanliness and organization of the front desk and guest areas.
• Support birthday parties, corporate events, and group activities.
• Follow all company safety, operational, and customer service procedures.

Skills

Customer service

Communication skills

Problem solving

Attention to detail

Availability

Tools

POS systems

Job description

As a Guest Services Representative, you are the first point of contact for our guests and play a critical role in creating a fun, safe, and memorable experience. You will assist guests with registration, waivers, reservations, attractions, memberships, food and beverage purchases, and general inquiries while embodying RPM Raceway's commitment to hospitality and guest satisfaction.

Key Responsibilities

• Welcome and assist guests upon arrival.
• Process check-ins, waivers, memberships, and race registrations.
• Operate POS systems and handle cash/credit transactions.
• Answer phones and assist with reservations and event inquiries.
• Provide information regarding racing, attractions, pricing, and promotions.
• Monitor guest flow and ensure a positive guest experience.
• Resolve guest concerns professionally and elevate issues when necessary.
• Maintain cleanliness and organization of the front desk and guest areas.
• Support birthday parties, corporate events, and group activities.
• Follow all company safety, operational, and customer service procedures.

Qualifications

• Excellent customer service and communication skills.
• Ability to work in a fast-paced entertainment environment.
• Cash handling and POS experience preferred.
• Strong attention to detail and problem-solving abilities.
• Weekend, evening, and holiday availability required.
• Previous hospitality, retail, restaurant, entertainment, or guest services experience preferred.

Physical Requirements

• Ability to stand for extended periods.
• Ability to lift up to 25 pounds occasionally.
• Ability to move throughout the facility as needed.

What We Offer

• Competitive hourly pay
• Flexible scheduling
• Growth and advancement opportunities
• Employee discounts and perks
• Fun, energetic team environment

RPM Raceway is an equal opportunity employer committed to creating an inclusive workplace where employees can grow and succeed.