Guest Services Representative

Georgia General Assembly; Atlanta (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Georgia General Assembly is seeking a Guest Services Representative for the 2027 legislative session to serve as the first point of contact for constituents, visitors, and the public. This temporary full-time role handles front-office duties, greeting, inquiries, and basic administrative tasks.

The position may become full-time funded after the 2027 session, with extended hours during legislative activity. Strong communication, customer service, and organization are essential to succeed in a

Qualifications

• High school diploma or equivalent; additional education or administrative experience preferred.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Professional appearance and demeanor.
• Ability to handle multiple tasks and prioritize work in a fast-paced environment.
• Proficiency with Microsoft Office and standard office equipment.
• Strong organizational skills and attention to detail.
• Ability to maintain confidentiality and exercise sound judgment.
• Ability to work effectively with legislators, legislative staff, constituents, state employees, and the general public.

Responsibilities

• Greet and assist staff, constituents, visitors, and members of the public in a professional and courteous manner.
• Answer, screen, and direct incoming telephone calls and respond to general inquiries.
• Receive, sort, and distribute deliveries and other materials.
• Maintain an organized and professional reception area.
• Schedule and coordinate appointments, meetings, and visitors as directed.
• Provide basic information regarding legislative office procedures, schedules, and committee meeting information.
• Assist constituents with directing questions or requests to the appropriate legislative staff member.
• Maintain visitor logs, and other administrative records.
• Assist with copying, scanning, filing, data entry, and other general administrative duties.
• Handle sensitive or confidential information with discretion.
• Maintain a professional, nonpartisan, and service-oriented demeanor when interacting with the public.
• Perform other duties and special projects as assigned.

Skills

Verbal communication

Written communication

Customer service

Microsoft Office

Organization

Confidentiality

Multitasking

Interpersonal skills

Professional demeanor

Public-facing

Education

High school diploma

Tools

Office equipment

Job description

The Guest Services Representative is a temporary full-time position that serves as the first point of contact for constituents, visitors, and members of the public during the 2027 legislative session. This position provides professional front-office support, manages incoming calls and visitors, and assists with the day-to-day administrative operations of a legislative office. There is a possibility that the position could be funded as a full-time position after the end of the 2027 legislative session.

Essential Duties and Responsibilities

• Greet and assist staff, constituents, visitors, and members of the public in a professional and courteous manner.
• Answer, screen, and direct incoming telephone calls and respond to general inquiries.
• Receive, sort, and distribute deliveries and other materials.
• Maintain an organized and professional reception area.
• Schedule and coordinate appointments, meetings, and visitors as directed.
• Provide basic information regarding legislative office procedures, schedules, and committee meeting information.
• Assist constituents with directing questions or requests to the appropriate legislative staff member.
• Maintain visitor logs, and other administrative records.
• Assist with copying, scanning, filing, data entry, and other general administrative duties.
• Handle sensitive or confidential information with discretion.
• Maintain a professional, nonpartisan, and service-oriented demeanor when interacting with the public.
• Perform other duties and special projects as assigned.

Required Qualifications

• High school diploma or equivalent; additional education or administrative experience preferred.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Professional appearance and demeanor.
• Ability to handle multiple tasks and prioritize work in a fast-paced environment.
• Proficiency with Microsoft Office and standard office equipment.
• Strong organizational skills and attention to detail.
• Ability to maintain confidentiality and exercise sound judgment.
• Ability to work effectively with legislators, legislative staff, constituents, state employees, and the general public.

Preferred Qualifications

• Previous receptionist, administrative, governmental, legislative, or public-service experience.
• Familiarity with the Georgia General Assembly or state government operations.
• Experience working in a high-volume office or public-facing environment.

This position operates in a professional legislative environment and may require extended hours during legislative session, committee meetings, special events, or other periods of increased legislative activity.