Guest Services Rep Part Time-104020

Extended Stay America; Sacramento (CA); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading hospitality company is seeking a part-time Guest Services Representative in Sacramento, California. The role involves providing excellent service to guests, managing check-ins and check-outs, and maintaining property standards. Ideal candidates will have strong communication skills and a high school diploma or equivalent. Join a supportive team that values diversity and offers competitive wages and benefits.

Benefits

Weekly Pay

Competitive wages

Great work environment

Recognition programs

Vision insurance

401(k) plan

Employee Assistance Program

Employee discounts

Qualifications

• Must demonstrate a strong commitment to providing the best experience for guests.
• Ability to complete reports and perform basic math.

Responsibilities

• Provide excellent guest service and respond promptly to guest requests.
• Process reservations, check-ins, check-outs, and payments.
• Assist in maintaining hotel cleanliness and assist with housekeeping.

Skills

Effective communication

Problem-solving

Education

High School Diploma or GED

Tools

Property management systems

Job description

Join to apply for the Guest Services Rep Part Time-104020 role at Extended Stay America

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Join to apply for the Guest Services Rep Part Time-104020 role at Extended Stay America

Position Purpose and Summary

The Guest Services Representative ("GSR") must demonstrate a strong commitment to providing the best experience for guests. Responsibilities include assisting guests, answering phones, checking guests in and out, collecting payments, and completing daily paperwork, all while adhering to safety and security standards.

Major / Key Job Duties

• Provide excellent guest service and respond promptly to guest requests.
• Resolve guest issues using the Make it Right process, embodying ESA's service culture.
• Process reservations, check-ins, check-outs, and payments according to company policies.
• Manage cash, credit, and ledger accounts accurately.
• Set up and maintain breakfast displays and ensure cleanliness of work and guest areas.
• Promote ESA to inquiries and convert them into reservations.
• Gather guest information, identify sales opportunities, and conduct property tours.
• Assist with maintaining property standards through periodic inspections.
• Respond to guest requests and provide accommodations as practical.
• Follow all safety, security, and company policies, including key control and reporting issues.

Other Duties

• Assist in maintaining hotel cleanliness and assist with housekeeping and laundry as needed.
• Perform other tasks as assigned by management.

Benefits

• Weekly Pay
• Competitive wages
• Great work environment
• Recognition programs
• Vision insurance
• 401(k) plan
• Employee Assistance Program
• Employee discounts

Compensation

Pay ranges vary by state, e.g., California: $16.50 - $23.00. Compensation depends on role, experience, and location.

Knowledge, Skills, Abilities & Competencies

• Effective communication in English
• Proficiency with property management systems
• Understanding safety and operational procedures
• Ability to complete reports and perform basic math
• Good judgment and problem-solving skills

Minimum Qualifications

• High School Diploma or GED, or related experience/training.

ESA is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.