Guest Services Rep Part Time-104020

Extended Stay America, Inc.; Stockton (CA); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a forward-thinking company as a Guest Services Representative, where your commitment to guest satisfaction will shine. This role involves assisting guests with check-ins and check-outs, managing reservations, and ensuring a clean and welcoming environment. You'll utilize your problem-solving skills to resolve guest issues and promote the company's values. With competitive pay and a supportive work culture, this position offers a fantastic opportunity to grow in the hospitality industry while making a positive impact on guest experiences.

Benefits

Weekly Pay

Competitive Wages

Employee Recognition

Vision Insurance

401(k)

Employee Assistance Program

Discount Programs

Qualifications

• High School Diploma or GED required.
• Proficiency in English and property management systems.

Responsibilities

• Provide excellent guest service and respond to guest requests.
• Process reservations, check-ins, and check-outs.
• Maintain cleanliness at the front desk and common areas.

Skills

Customer Service

Problem-Solving

Communication

English Proficiency

Education

High School Diploma or GED

Tools

Property Management Systems

Job description

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Position Purpose And Summary

The Guest Services Representative ("GSR") must demonstrate and promote a strong commitment to providing the best possible experience for our guests. Responsibilities include assisting guests, answering phones, checking guests in and out, collecting payments, and completing all necessary front office paperwork, while ensuring adherence to safety and security procedures for all associates and guests.

Major / Key Job Duties

• Provide excellent guest service and respond to guest requests with follow-through.
• Resolve guest issues using the Make it Right process, embodying ESA's service culture.
• Process reservations, check-ins, check-outs, and payments according to company guidelines.
• Handle collection efforts for in-house balances and maintain financial accounts.
• Set up and break down breakfast displays promptly.
• Maintain an organized and clean work environment at the front desk and common areas.
• Promote ESA's value and convert inquiries into reservations.
• Gather guest information, identify sales opportunities, and follow up accordingly.
• Conduct periodic property tours to ensure standards are met.
• Assist with guest accommodations and respond to requests practically.
• Adhere to all safety, security, and company policies, including key control and safety reporting.

Other Duties

• Assist with hotel cleanliness, including cleaning and upkeep of various areas.
• Participate in cross-training in housekeeping and laundry tasks.
• Perform other tasks as assigned by management.

Benefits

• Weekly Pay, Competitive Wages, and a Great Working Environment.
• Employee Recognition, Vision Insurance, 401(k), EAP, and Discount Programs.

Compensation

Pay ranges vary by state, e.g., California: $16.50 - $23.00, Colorado: $16.00 - $19.00, etc., with details provided for specific locations.

Knowledge, Skills, Abilities & Competencies

• Proficiency in English and property management systems.
• Ability to follow safety and operational procedures.
• Good judgment and problem-solving skills for guest issues.

Minimum Qualifications

• High School Diploma or GED, or related experience/training, or equivalent.

ESA Management, LLC is an Equal Opportunity Employer, committed to diversity and inclusion.