Guest Services Rep Part Time-104020

Extended Stay America, Inc.; Elk Grove (CA); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a dedicated Guest Services Representative to enhance the guest experience. This part-time role involves assisting guests, managing check-ins and check-outs, and maintaining a welcoming environment. The ideal candidate will possess strong communication skills and a commitment to guest satisfaction. Join a supportive team that values recognition and offers competitive wages, along with a great working environment. If you are passionate about hospitality and eager to make a difference, this opportunity is perfect for you.

Benefits

Weekly Pay

Competitive Wages

Great working environment

Recognition Programs

Vision Insurance

401(k) Plan

Employee Assistance Program

Employee Perks with discounts

Qualifications

• Strong commitment to guest experience and satisfaction.
• Ability to handle guest requests and resolve issues.

Responsibilities

• Assist guests with check-ins, check-outs, and payments.
• Maintain cleanliness and organization of work areas.
• Promote and sell company value to inquiries.

Skills

English communication

Problem-solving skills

Basic math skills

Education

High School Diploma or GED

Tools

Property management systems

Job description

Join to apply for the Guest Services Rep Part Time-104020 role at Extended Stay America

Get AI-powered advice on this job and more exclusive features.

Position Purpose And Summary

The Guest Services Representative ("GSR") must demonstrate a strong commitment to providing the best guest experience. Responsibilities include assisting guests, answering phones, checking guests in and out, collecting payments, and completing front office paperwork. The GSR also ensures safety and security procedures are followed for all associates and guests.

Major / Key Job Duties

1. Provide exceptional guest service, responding promptly to guest requests.
2. Resolve guest issues using the Make it Right process, embodying ESA's service culture with respect and kindness.
3. Process reservations, check-ins, check-outs, and payments following company guidelines.
4. Handle collection efforts for in-house balances and maintain cash, credit, and ledger accounts.
5. Set up, maintain, and dismantle breakfast displays timely.
6. Keep work areas organized and clean, including the front desk, lobby, and guest areas.
7. Promote and sell ESA's value to inquiries, converting them into reservations.
8. Gather relevant guest information, identify sales opportunities, and follow up accordingly.
9. Conduct property tours to ensure standards are met.
10. Assist with guest requests and provide accommodations as practical.
11. Adhere to safety, security, and company policies, reporting issues promptly.

Other Duties

1. Maintain overall hotel cleanliness, assisting with cleaning and upkeep of various areas.
2. Participate in cross-training in housekeeping and laundry to provide flexible support.
3. Perform additional tasks as assigned by management.

Benefits

• Weekly Pay
• Competitive Wages
• Great working environment
• Recognition Programs
• Vision Insurance
• 401(k) Plan
• Employee Assistance Program
• Employee Perks with discounts

Compensation

Pay ranges vary by state, e.g., California: $16.50 - $23.00, Colorado: $16.00 - $19.00, etc., subject to change based on experience and location.

Knowledge, Skills, Abilities & Competencies

• Proficient in English communication.
• Experience with property management systems preferred.
• Ability to follow safety and operational instructions.
• Basic math skills and good judgment.
• Problem-solving skills for guest issues.

Minimum Qualifications

• High School Diploma or GED, or 1-3 months related experience, or equivalent.

ESA is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.