Guest Services Rep Part Time-104020

Extended Stay America, Inc.; Pennsylvania; On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a dedicated Guest Services Representative to enhance guest experiences. This part-time role involves assisting guests, managing reservations, and ensuring a welcoming environment. The ideal candidate will demonstrate strong customer service skills, handle guest requests efficiently, and maintain hotel cleanliness. With competitive pay and a supportive work culture, this opportunity offers a chance to thrive in a dynamic hospitality setting. Join a team that values diversity and inclusion while making a positive impact on guest satisfaction.

Benefits

Weekly Pay

Competitive Wages

Employee Recognition

Vision Insurance

401(k)

EAP

Discount Programs

Qualifications

• Strong commitment to providing excellent guest experiences.
• Ability to handle guest issues and perform routine reports.

Responsibilities

• Assist guests with check-ins, payments, and inquiries.
• Maintain cleanliness and assist with housekeeping tasks.

Skills

Customer Service

Problem Solving

Communication

Cash Management

Education

High School Diploma or GED

Tools

Property Management Systems

Job description

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Position Purpose And Summary

The Guest Services Representative ("GSR") must demonstrate a strong commitment to providing the best guest experience. Responsibilities include assisting guests, answering phones, checking guests in and out, collecting payments, and completing front office paperwork. Ensuring safety and security procedures are followed for all associates and guests is also essential.

Major / Key Job Duties

• Provide excellent guest service and respond to guest requests diligently.
• Resolve guest issues following the Make it Right process, embodying ESA's service culture.
• Process reservations, check-ins, payments, and check-outs according to company guidelines.
• Manage cash, credit, and city ledger accounts accurately.
• Set up and maintain breakfast displays timely.
• Maintain a clean and organized work environment.
• Promote ESA to inquiries and convert them into reservations.
• Gather guest information for sales opportunities.
• Conduct property tours to ensure standards are met.
• Assist with guest requests and accommodations.
• Follow all safety, security, and company policies.

Other Duties

• Maintain hotel cleanliness and assist with housekeeping, laundry, and other areas as needed.
• Participate in cross-training and perform additional tasks as assigned.

Benefits

• Weekly Pay, Competitive Wages, and a Great Working Environment
• Employee Recognition, Vision Insurance, 401(k), EAP, and Discount Programs

Compensation

Pay ranges vary by location, e.g., Colorado/Washington/California: $13.50-$22.73/hr; New York City: $32.88/hr.

Qualifications

• High School Diploma or GED, or related experience/training.
• Proficient in English and property management systems.
• Ability to handle guest issues and perform routine reports.

Minimum Qualifications

• High School Diploma or equivalent, or 1-3 months related experience.

ESA is an Equal Opportunity Employer. We value diversity and inclusion in our workforce.