Guest Services Rep Part Time-104020

Extended Stay America, Inc.; Morrow (GA); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading hospitality company is seeking a part-time Guest Services Representative in Morrow, Georgia. This role focuses on providing exceptional customer service by assisting guests with check-ins, handling cash transactions, and maintaining cleanliness in key areas. Join a positive work environment that values employee contributions and offers competitive pay along with great benefits.

Benefits

Weekly Pay

Competitive Wages

Positive Work Environment

Recognition Programs

Vision Insurance

401(k) Plan

Employee Assistance Program

Discounts through Employee Perks

Qualifications

• Entry-level position with focus on customer interaction and problem-solving.
• Ability to handle cash and payment transactions.
• Willingness to follow safety and security protocols.

Responsibilities

• Assist guests with check-ins and check-outs, and handle guest requests.
• Maintain cleanliness of front desk and common areas.
• Process payments and manage reservations accurately.

Skills

Customer Service

Communication

Problem Solving

Job description

Join to apply for the Guest Services Rep Part Time-104020 role at Extended Stay America

1 week ago Be among the first 25 applicants

Join to apply for the Guest Services Rep Part Time-104020 role at Extended Stay America

Position Purpose and Summary
The Guest Services Representative ("GSR") position demonstrates and promotes a strong commitment to providing the best possible experience for guests. Responsibilities include assisting guests, answering phones, checking guests in and out, collecting payments, and completing front office paperwork, while following safety and security procedures.

Key Duties

• Provide excellent guest service and respond to guest requests promptly.
• Resolve guest issues using the Make it Right process, respecting all guests and associates.
• Process reservations, check-ins, check-outs, and payments according to company policies.
• Manage cash, credit, and city ledger accounts accurately.
• Set up and maintain breakfast displays and ensure cleanliness of work areas.
• Promote ESA's value to inquiries and convert leads into reservations.
• Gather guest information ethically, identify sales opportunities, and conduct property tours to ensure standards are met.
• Assist with guest requests and ensure safety and security protocols are followed.

Other Responsibilities

• Maintain hotel cleanliness, including various areas such as front desk, laundry, and common areas.
• Participate in cross-training in housekeeping and laundry.
• Perform other tasks as assigned.

Benefits

• Weekly Pay
• Competitive Wages
• Positive work environment
• Recognition programs
• Vision Insurance
• 401(k) plan
• Employee Assistance Program
• Discounts through Employee Perks

Compensation

Pay ranges vary by state, e.g., California: $16.50 - $23.00, New Jersey: $16.00 - $23.22, etc. Compensation depends on experience, role, and location.

Additional Details

• Seniority level: Entry level
• Employment type: Part-time
• Industries: Hospitality, Healthcare, Non-profit, Government