Guest Services Rep Part Time-104020

Extended Stay America, Inc.; Kennesaw (GA); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading company in the hospitality industry is seeking a part-time Guest Services Representative to ensure exceptional guest experiences. The role includes handling check-ins and check-outs, processing reservations, and maintaining a clean and organized front desk area. Ideal candidates will possess a high school diploma or equivalent and demonstrate strong customer service skills.

Benefits

Weekly pay

Competitive wages

401(k)

Employee discounts

Qualifications

• Entry-level position in hospitality.
• 1-3 months of related experience preferred.

Responsibilities

• Assisting guests and checking them in and out.
• Processing reservations and payments.
• Maintaining cleanliness of front desk and common areas.

Skills

Customer Service

Organization

Communication

Education

High School diploma or equivalent

Job description

Join to apply for the Guest Services Rep Part Time-104020 role at Extended Stay America

Position Purpose and Summary

The Guest Services Representative ("GSR") demonstrates a strong commitment to providing excellent guest experiences. Responsibilities include assisting guests, answering phones, checking guests in and out, collecting payments, and completing daily front office paperwork. The GSR ensures adherence to safety and security procedures for all associates and guests.

Key Duties include:
- Promoting a 100% commitment to guest satisfaction
- Responding to guest requests and resolving issues
- Processing reservations, check-ins, check-outs, and payments
- Handling collection efforts and maintaining financial accounts
- Maintaining cleanliness and organization at the front desk and common areas
- Selling hotel services and identifying sales opportunities
- Conducting property tours and ensuring brand standards
- Providing accommodations and adhering to safety policies

Additional Responsibilities:
- Maintaining cleanliness of hotel areas
- Cross-training in housekeeping and laundry
- Performing other tasks as assigned

Benefits include weekly pay, competitive wages, a positive work environment, recognition programs, insurance options, 401(k), and employee discounts.

Pay ranges vary by state, e.g., California: $16.50 - $23.00, Colorado: $16.00 - $19.00, etc.

Minimum qualifications include a High School diploma or equivalent, or 1-3 months of related experience.

This is an entry-level, part-time position in the hospitality industry. ESA Management, LLC is an Equal Opportunity Employer.