Guest Services Rep Part Time-104020

Extended Stay America, Inc.; Cincinnati (OH); On-site; USD 16,000 - 23,000; Part time

Job summary

A forward-thinking company is seeking a dedicated Guest Services Representative to enhance the guest experience. In this part-time role, you will be the first point of contact for guests, ensuring their needs are met promptly and professionally. Responsibilities include managing check-ins and check-outs, handling payments, and maintaining a welcoming environment. With a focus on safety and guest satisfaction, this position offers a dynamic work atmosphere where you can thrive. Join a team that values recognition and provides competitive wages, along with various employee perks. If you are passionate about delivering exceptional service, this opportunity is perfect for you.

Benefits

Weekly Pay

Competitive Wages

Great Work Environment

Recognition Programs

Vision Insurance

401(k) Plan

Employee Assistance Program

Employee Discounts

Qualifications

• Strong commitment to providing an excellent guest experience.
• Proficient in English and property management systems.

Responsibilities

• Assist guests with check-ins, check-outs, and payments.
• Maintain a clean and organized work environment.

Skills

Customer Service

Problem-Solving

Communication

Cash Handling

Education

High School Diploma or GED

Tools

Property Management Systems

Job description

Join to apply for the Guest Services Rep Part Time-104020 role at Extended Stay America

6 days ago Be among the first 25 applicants

Join to apply for the Guest Services Rep Part Time-104020 role at Extended Stay America

Position Purpose and Summary

The Guest Services Representative ("GSR") must demonstrate a strong commitment to providing an excellent guest experience. Responsibilities include assisting guests, answering phones, checking guests in and out, collecting payments, and completing daily paperwork. Ensuring safety and security procedures are followed for all associates and guests is also essential.

Major / Key Job Duties

• Provide a top-quality guest experience with dedication.
• Respond promptly to guest requests and resolve issues using the Make it Right process.
• Process reservations, check-ins, check-outs, and payments according to company guidelines.
• Handle collection efforts for in-house balances and maintain cash and account records.
• Set up and break down breakfast displays timely.
• Maintain a clean and organized work environment.
• Promote ESA services and convert inquiries into reservations.
• Gather guest information and identify sales opportunities.
• Conduct property tours to ensure standards are met.
• Assist with guest requests and ensure safety policies are followed.

Other Duties

• Maintain hotel cleanliness and assist with housekeeping and laundry tasks as needed.
• Perform additional tasks assigned by management.

Benefits

• Weekly Pay
• Competitive Wages
• Great work environment
• Recognition Programs
• Vision Insurance
• 401(k) Plan
• Employee Assistance Program
• Employee Perks with discounts

Compensation

Pay ranges vary by state, e.g., California: $16.50 - $23.00, Colorado: $16.00 - $19.00, etc. Compensation depends on role, experience, and location. The company complies with wage laws.

Knowledge, Skills, Abilities & Competencies

• Proficient in English and property management systems.
• Follow safety and operational procedures.
• Complete reports and handle transactions accurately.
• Good judgment and problem-solving skills.

Minimum Qualifications

• High School Diploma or GED, or related experience.

ESA Management, LLC is an Equal Opportunity Employer.