Guest Services Rep Part Time-104020

Extended Stay America; Morrow (GA); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Guest Services Representative to provide outstanding service and support to guests. This role involves managing guest check-ins and check-outs, processing reservations, and ensuring a positive experience while adhering to safety standards. The ideal candidate will have strong customer service skills and a commitment to excellence in guest relations.

Benefits

Weekly Pay

Competitive Wages

Positive Work Environment

Recognition Programs

Vision Insurance

401(k) Plan

Employee Assistance Program

Employee Discount Perks

Qualifications

• Strong commitment to providing excellent guest experiences.
• Ability to resolve guest issues with respect and kindness.
• Experience in processing reservations and payments.

Responsibilities

• Assist guests with check-ins and check-outs.
• Maintain cleanliness and organization at the front desk.
• Promote ESA's value and convert inquiries into reservations.

Skills

Customer Service

Communication

Problem Solving

Job description

The Guest Services Representative ("GSR") position requires a strong commitment to providing excellent guest experiences. Responsibilities include assisting guests, answering phones, checking guests in and out, collecting payments, and completing daily paperwork, all while adhering to safety and security standards.

Key Duties:

1. Provide outstanding guest service and respond promptly to requests.
2. Resolve guest issues using the Make it Right process, embodying ESA's service culture with respect and kindness.
3. Process reservations, payments, and check-outs according to company procedures.
4. Manage collection efforts for in-house balances and maintain cash, credit, and city ledger accounts.
5. Set up and break down breakfast displays timely.
6. Maintain cleanliness and organization at the front desk, lobby, and guest areas.
7. Promote ESA's value to inquiries and convert them into reservations.
8. Gather guest information, identify sales opportunities, and follow up accordingly.
9. Conduct periodic property tours to ensure brand standards are met.
10. Assist guests with reasonable accommodations and report safety/security issues promptly.

Additional Duties:

1. Maintain overall hotel cleanliness and assist with housekeeping and laundry tasks as needed.
2. Participate in cross-training in housekeeping and laundry areas.
3. Perform other tasks as assigned by management.

Benefits include:

• Weekly Pay
• Competitive Wages
• Positive Work Environment
• Recognition Programs
• Vision Insurance
• 401(k) Plan
• Employee Assistance Program
• Employee Discount Perks

Pay ranges are provided for specific states, with compensation varying based on role, experience, and location. The company complies with all applicable wage laws.