Guest Services Rep Part Time-104020

Extended Stay America; Columbus (OH); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading company in the hospitality sector is seeking a dedicated Guest Services Representative in Columbus, OH. This role focuses on ensuring guests have a pleasant experience through efficient check-in, assistance with inquiries, and maintaining a welcoming environment. Candidates should demonstrate a strong commitment to customer service and effective communication skills. Enjoy benefits like weekly pay and competitive wages in a friendly working atmosphere.

Benefits

Weekly Pay!

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program offering discounts to major companies

Qualifications

• Strong commitment to customer service.
• Ability to resolve guest issues effectively.
• Experience in front office procedures preferred.

Responsibilities

• Assist guests with check-in and check-out processes.
• Manage payment processing and handle inquiries.
• Ensure cleanliness and organization in guest areas.

Skills

Customer Service

Problem Solving

Communication

Job description

1 day ago Be among the first 25 applicants

Position Purpose And Summary

The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests.

Position Purpose And Summary

The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests.

Watch A Day in the Life video for Guest Services Representative https://vimeo.com/1071879676/bfee2e9e44?share=copy

Major / Key Job Duties

• Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
• Assists and responds to guest requests with diligent follow-through.
• Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness.
• Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
• Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property.
• Setup, maintain, and takedown of breakfast display in timely manner.
• Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards.
• Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards.
• Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities.
• Periodic tours of the property to ensure the property is meeting brand standards.
• Assists and provides reasonable accommodation in response to guest requests whenever possible and practical
• Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.
  
  

Other Duties

• Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
• Engage in cross training in housekeeping and laundry areas to provide assistance as needed.
• Other tasks as assigned by the management team.
  
  

Benefits

• Weekly Pay!
• Competitive Wages
• Great working environment
• Employee Recognition Programs
• Vision Insurance
• 401(k) Savings Plan
• Employee Assistance Program (EAP)
• Employee Perks Program offering discounts to major companies
  
  

Compensation

Pay Ranges

Pay range information for the position you are applying for is below.

Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and

location. Candidates are not guaranteed to be at the high or low end of the compensation ranges

presented. The Company complies with applicable federal, state, and local minimum wage requirements.

Pay ranges for the following states only

California: $16.50 - $23.00

Colorado: $16.00 - $19.00

Illinois: $16.00 - $19.00

Minnesota: $16.00 - $19.00

New Jersey: $16.00 - $23.22

Washington: $16.66 - $21.10

Whitestone, NY: $19.17 - $20.52

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Restaurants

Referrals increase your chances of interviewing at Extended Stay America by 2x

Get notified about new Guest Service Representative jobs in Columbus, OH.

Customer Service Representative - Plato's Closet Columbus

Customer Service Representative - Plato's Closet Grove City

Customer Service Representative - State Farm Agent Team Member

Grove City, OH $36,000.00-$50,000.00 11 months ago

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - Plato's Closet Westerville

Customer Service Representative - Plato's Closet Reynoldsburg

Customer Service Representative - State Farm Agent Team Member

Canal Winchester, OH $40,000.00-$50,000.00 6 months ago

Customer Service Representative - New Uses

Customer Service Representative - Columbus, OH

Customer Service Representative - Once Upon a Child Reynoldsburg

Hotel Front Desk Agent, full-time, 3pm-11, Springhill Suites by Marriott Columbus Easton

Customer Service Representative - Plato's Closet Sawmill Rd., Dublin

Customer Service Representative - Clothes Mentor Gahanna

Customer Service Representative - Once Upon a Child Grove City

RETAIL CUSTOMER SERVICE REPRESENTATIVE/CASHIER

Customer Service Representative - State Farm Agent Team Member

Canal Winchester, OH $35,000.00-$45,000.00 4 months ago

Columbus, OH $3,200.00-$5,000.00 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.