Guest Services Rep Part Time-104020

Extended Stay America, Inc.; Indianapolis (IN); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player in hospitality seeks a dedicated Guest Services Representative to enhance guest experiences. This part-time role involves engaging with guests, managing reservations, and ensuring a welcoming environment. Ideal candidates will possess strong communication skills and a commitment to service excellence. Join a team that values employee recognition and offers a supportive workplace culture. With competitive wages and a range of benefits, this opportunity is perfect for those looking to make a positive impact in the hospitality sector.

Benefits

Weekly Pay

Competitive Wages

Great Working Environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks with Discounts

Qualifications

• Must have a high school diploma or GED, or related experience.
• Strong commitment to providing excellent guest service.

Responsibilities

• Assist guests with check-ins, check-outs, and payments.
• Maintain cleanliness of the front desk and guest areas.
• Promote ESA's value and convert inquiries into reservations.

Skills

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma or GED

Job description

Join to apply for the Guest Services Rep Part Time-104020 role at Extended Stay America

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Join to apply for the Guest Services Rep Part Time-104020 role at Extended Stay America

Position Purpose And Summary
The Guest Services Representative ("GSR") must demonstrate a strong commitment to providing the best possible experience for guests. Responsibilities include assisting guests, answering phones, checking guests in and out, collecting payments, and completing front office paperwork, all while following company safety and security procedures.

Major / Key Job Duties

1. Provide excellent guest service and respond to guest requests with follow-through.
2. Resolve guest issues using the Make it Right process, embodying ESA's service culture with respect and kindness.
3. Process reservations, check-ins, check-outs, and payments in compliance with company procedures.
4. Manage collection efforts for in-house balances and maintain cash, credit, and ledger accounts.
5. Set up and dismantle breakfast displays timely.
6. Keep the work area organized and clean, including the front desk and guest areas.
7. Promote ESA's value to inquiries and convert them into reservations and occupied rooms.
8. Gather guest information, identify sales opportunities, and probe for leads.
9. Conduct periodic property tours to ensure standards are met.
10. Assist with guest requests and provide accommodations as practical.
11. Adhere to all company policies, including key control and safety reporting.

Other Duties

1. Maintain overall hotel cleanliness and assist with housekeeping and laundry tasks as needed.
2. Engage in cross-training to support various hotel areas.
3. Perform other tasks as assigned by management.

Benefits

• Weekly Pay
• Competitive Wages
• Great working environment
• Employee Recognition Programs
• Vision Insurance
• 401(k) Savings Plan
• Employee Assistance Program (EAP)
• Employee Perks with discounts

Compensation

Pay ranges vary by location and experience. For example:

• Colorado, Washington, California: $13.50 - $22.73/hour
• New York City (Whitestone): $32.88/hour

All candidates must meet minimum qualifications, including a high school diploma or GED, or related experience.

ESA Management, LLC is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.