Guest Services & Recreation Assistant

City-of-Raleigh-N; Raleigh (NC); On-site; USD 25,000 - 35,000; Full time

Job summary

City of Raleigh Parks is looking for friendly Recreation Leaders to greet visitors, assist with program registration, and process payments. You will be the first point of contact and support Facility Directors with daily operations.

Responsibilities include delivering outstanding customer service in person and by phone, answering questions about programs and services, registering participants, processing payments, keeping records, and helping with cleanliness and check-in procedures.

Qualifications

• Must be at least 18 years old.
• Experience in a customer service or recreation setting is preferred.
• Knowledge of basic computer programs, including Microsoft Office.

Responsibilities

• Deliver outstanding customer service in-person, over the phone, and through other communication platforms.
• Answer questions about facility amenities, programs, and services.
• Promote Raleigh Parks programs and events.
• Monitor facility activity and assist in daily operations.
• Register participants and process payments using registration software.
• Complete administrative tasks such as filing, data entry, and record keeping.
• Assist with cleanliness and sanitization throughout the facility.
• Oversee participant check-in procedures for programs.

Skills

Customer service

Microsoft Office

Communication

Tools

Microsoft Office

Job description

City of Raleigh Parks is looking for friendly Recreation Leaders to greet visitors, assist with program registration, and process payments. You will be the first point of contact and support Facility Directors with daily operations.

Responsibilities include delivering outstanding customer service in person and by phone, answering questions about programs and services, registering participants, processing payments, keeping records, and helping with cleanliness and check-in procedures.