Guest Services Receptionist

JLL; Beaverton (OR); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Guest Services Receptionist to join their integrated facilities management team. This role offers a unique opportunity to create exceptional client experiences in a welcoming environment. You'll be the first point of contact for guests, ensuring their needs are met with professionalism and warmth. Your responsibilities will include managing front desk operations, collaborating with various teams, and maintaining a hospitable atmosphere. If you have a passion for service and excellent communication skills, this position is perfect for you to thrive and grow in your career.

Benefits

401(k) plan with matching contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Qualifications

• 1+ years of reception, customer service, or hospitality experience required.
• Excellent communication skills in English are essential.
• Ability to manage shifting daily priorities with a positive attitude.

Responsibilities

• Welcome guests and assist with arrivals and departures.
• Maintain a clean and organized front desk and lobby area.
• Collaborate with teams to ensure a seamless service experience.

Skills

Customer Service

Communication Skills

Multi-tasking

Flexibility

Education

High School Diploma

Associate's Degree

Tools

Microsoft Office Suite

Job description

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

We’re looking for a Guest Services Receptionist to join our integrated facilities management team -You will work at a client facility managed by JLL!

Location: Hillsboro, OR 97124 Schedule: On-site, M-F 8:00 AM to 5:00 PM
Reporting To: Sr. Facilities Manager Estimated compensation for this position is: $21.63-$24.76 an hour
The range listed is an estimate and not guaranteed. An offer will vary based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data. What this job entails

The Guest Services Receptionist is responsible for the delivery of amazing client and guest experiences by ensuring that all customers and visitors are assisted in a welcoming, professional, and friendly manner. This client-facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused workplace environment.

What your day-to-day will look like:

Front Desk Duties

• Welcome guests, anticipate their needs, assist with arrivals, departures and office orientations
• Engage visitors, employees, and callers in a way that makes them feel warmly welcomed and assisted in a helpful and timely manner
• Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills
• Act as a central point of contact, providing information and wayfinding for the campus, services and activities
• Actively monitor and maintain the front desk, lobby and common areas to ensure an environment that is safe, clean, organized, and reflects brand standards
• Execute the badging process for employees, visitors and third-party vendors
• Process mail, incoming and outgoing along with other type deliveries
• Responsible for all other duties and tasks as assigned

General Office Duties

• Implement and monitor standards of service to meet and exceed expectations
• Connect with clients, customers, and support teams to proactively anticipate needs, identify issues, and deliver creative solutions
• Collaborate with all services within the facility and work with facilities management to ensure safe and comfortable work environment
• Work across teams to proactively communicate and prepare for meetings events, to anticipate and address concerns, and to ensure operations without incident
• Create work orders for custodial, maintenance, safety and security concerns through the appropriate channels/systems
• Identify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to the Client’s operations occur
• Perform ad hoc assignments and administrative support for seamless and timely delivery of services
• Familiar with all services within the facility and work with facilities management to facilitate a hospitality approach across services
• Provide new hire tours to ensure new employees feel welcomed
• Work with Facilities Manager to assist with the coordination of repairs and maintenance of office equipment and vendor escort.
• Primary vendor contact and responsible for scheduling cleaning related items (breakroom, carpets, etc.)
• Maintain office supplies and keep copy areas fully stocked
• Maintain supply room and keep organized
• Facilitate semi-annual office purges
• Breakroom duties (coffee machine maintenance, maintain cleanliness, stock supplies etc.)
• Order, maintain and organize all kitchen and office supplies
• Maintain all conference rooms for cleanliness/reserve conference rooms, including ordering and/or setup
• Resolve problems associated with all office services including janitorial, mailroom, copier services, badging, and conference rooms.
• Conduct regular office rounds to identify any items that need to be addressed

Required Skills and Experience:

• High School Diploma or equivalent
• Minimum 1+ years of previous reception, customer service, security, or hospitality-related experience OR successful completion of an associate's degree can be considered equivalent to work experience
  Must successfully pass criminal background and drug/alcohol screening process before beginning employment.
• People Person: The best part of serving others is creating experiences for them that go beyond the expected
• Flexibility and positive attitude in managing shifting daily priorities
• Excellent Communicator: Providing amazing experiences requires the ability to communicate professionally through the spoken and written word. Fluency in English required
• Knows how to multi-task and prioritize while ensuring consistent and elevated guest experiences and accuracy
• Working knowledge of a range of information technology tools and platforms
• Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, and Outlook)
• Ability to perform minimal physical activity such as carrying small packages.

Preferred Skills and Experience:

• Military service or college education in facilities, property, business or related is desirable
• Two (2)+ years of administrative/facilities experience supporting multiple people preferably in the commercial real estate industry

Please submit your application with an updated resume, location, and contact information. If you're a current JLL employee, please apply using the Internal Career Site. Have a Referral for this role? Log into Refer2JLL to submit them for the opportunity

Location:

On-site –Beaverton, OR, Hillsboro, OR, Portland, OR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

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For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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