Guest Services Pro - Mountain Resort: Housing & Pass

Boreal group; Truckee, Northern (CA, KY); Hybrid; USD 20,000 - 29,000; Part time

Benefits offered by this job

Starting pay: $18/hour

Health insurance options

Employee housing available

Free season pass

Access to indoor training facility

Discounts on food, retail, and gear

Career advancement opportunities

Job summary

Woodward Tahoe (Boreal and Soda Springs) is seeking Guest Services Team Members for the winter season. This role provides exceptional customer service as you welcome guests, sell resort products, and assist with amenities. Positions may be full-time or part-time, with employee housing starting at $325/month.

You will work in a fast-paced environment, both indoors and outdoors, during peak times. Ideal candidates should have prior customer service experience and the ability to remain calm under

Qualifications

• Previous customer service or guest-facing experience preferred.
• Strong communication and problem-solving skills.
• Positive, team-oriented attitude and ability to stay cool under pressure.

Responsibilities

• Provide exceptional customer service in person, over the phone, and via email.
• Sell and print lift tickets, season passes, and other resort products.
• Handle guest issues with empathy, patience, and problem-solving finesse.
• Direct guests to amenities, activities, and mountain operations.
• Assist with check-in and registration for camps, events, and rentals.
• Process transactions and maintain accurate records in POS systems.
• Monitor guest flow and ensure smooth operations at main entrances.
• Communicate clearly with other departments to keep guests informed.

Skills

Customer service

Communication

Problem-solving

Tools

POS systems

Job description

Woodward Tahoe (Boreal and Soda Springs) is seeking Guest Services Team Members for the winter season. This role provides exceptional customer service as you welcome guests, sell resort products, and assist with amenities. Positions may be full-time or part-time, with employee housing starting at $325/month.

You will work in a fast-paced environment, both indoors and outdoors, during peak times. Ideal candidates should have prior customer service experience and the ability to remain calm under