Mountain Guest Services Pro - Passes, Perks & Fast-Paced

Boreal Ridge Corporation; Truckee (CA); On-site; USD 18,000 - 22,000; Part time

Benefits offered by this job

Starting pay: $18/hour

Health insurance options

Free season pass

Access to training facility

Discounts on food and retail

Career advancement opportunities

Job summary

Woodward Tahoe is seeking a Guest Services Team Member to be the first face guests see at our year-round action sports facility. This part-time, seasonal role involves providing exceptional customer service, handling guest issues, and aiding with transactions in a fast-paced environment.

The ideal candidate thrives in a guest-focused role, possesses strong communication skills, and is comfortable in both outdoor and indoor settings.

Qualifications

• Previous customer service or guest-facing experience preferred.
• Must be comfortable working indoors and outdoors in winter weather.
• Must be 18+ and able to work during peak periods.

Responsibilities

• Provide exceptional customer service in person, over the phone, and via email.
• Sell and print lift tickets, season passes, and other resort products.
• Handle guest issues with empathy, patience, and problem-solving finesse.
• Assist with check-in and registration for camps, events, and rentals.
• Process transactions and maintain accurate records in POS systems.

Skills

Customer service experience

Communication skills

Problem-solving

Computer skills

Tools

POS systems

Job description

Woodward Tahoe is seeking a Guest Services Team Member to be the first face guests see at our year-round action sports facility. This part-time, seasonal role involves providing exceptional customer service, handling guest issues, and aiding with transactions in a fast-paced environment.

The ideal candidate thrives in a guest-focused role, possesses strong communication skills, and is comfortable in both outdoor and indoor settings.