Guest Services - Part-Time

Boreal Ridge Corporation; Truckee (CA); On-site; USD 18,000 - 22,000; Part time

Benefits offered by this job

Starting pay: $18/hour

Health insurance options

Free season pass

Access to training facility

Discounts on food and retail

Career advancement opportunities

Job summary

Woodward Tahoe is seeking a Guest Services Team Member to be the first face guests see at our year-round action sports facility. This part-time, seasonal role involves providing exceptional customer service, handling guest issues, and aiding with transactions in a fast-paced environment.

The ideal candidate thrives in a guest-focused role, possesses strong communication skills, and is comfortable in both outdoor and indoor settings.

Qualifications

• Previous customer service or guest-facing experience preferred.
• Must be comfortable working indoors and outdoors in winter weather.
• Must be 18+ and able to work during peak periods.

Responsibilities

• Provide exceptional customer service in person, over the phone, and via email.
• Sell and print lift tickets, season passes, and other resort products.
• Handle guest issues with empathy, patience, and problem-solving finesse.
• Assist with check-in and registration for camps, events, and rentals.
• Process transactions and maintain accurate records in POS systems.

Skills

Customer service experience

Communication skills

Problem-solving

Computer skills

Tools

POS systems

Job description

Woodward Tahoe (Boreal and Soda Springs), located in the beautiful Sierra Nevada mountain range, is a year-round world-class action sports facility with a culture that comes straight from our main product: Fun. If this sounds like the kind of place you’d like to work, progress, and play, we’d love to hear from you! As a Guest Services Team Member, you’re the first face guests see and the one who sets the tone for their entire day on the mountain. From greeting and guiding to solving problems and spreading good vibes, this role is ideal for someone who thrives in a fast-paced, guest-focused environment. We’re currently hiring Guest Services Team Members for the upcoming winter season. This is a Part Time, Seasonal position.

Perks:

• Starting pay: $18/hour
• Health insurance options for ALL employees
• Free season pass to Boreal, Soda Springs, and all POWDR resorts
• Full access to the Bunker - Woodward Tahoe’s indoor training facility with trampolines, foam pits, skateparks, and more
• Discounts on food, retail, and gear
• Discounts for friends and family
• Work in a fun, supportive, mountain-town environment
• Career advancement opportunities across the Woodward and POWDR network

What You’ll Be Doing:

As part of the Guest Services team, you’ll be the go-to for information, support, and troubleshooting for guests throughout the resort.

Daily Responsibilities:

• Provide exceptional customer service in person, over the phone, and via email
• Sell and print lift tickets, season passes, and other resort products
• Handle guest issues with empathy, patience, and problem-solving finesse
• Direct guests to amenities, activities, and mountain operations
• Assist with check-in and registration for camps, events, and rentals
• Process transactions and maintain accurate records in POS systems
• Monitor guest flow and ensure smooth operations at main entrances
• Communicate clearly with other departments to keep guests informed

Work Environment & Schedule:

• Fast-paced, guest-facing resort environment
• Must be comfortable working outdoors and indoors in winter weather
• Morning, evening, weekend and holiday shifts are expected
• Full-time seasonal availability preferred

Who We’re Looking For:

• Previous customer service or guest-facing experience preferred
• Strong communication and problem-solving skills
• Positive, team-oriented attitude and ability to stay cool under pressure
• Comfortable working with computers and POS systems
• Must be 18+ and able to work during peak periods (holidays, weekends)

We make us Woodward. We are a welcoming community that celebrates individual stories, backgrounds, experiences, and identities where we all have “different” in common. We believe in the strength of representing all voices and having space for everyone. We believe in pushing boundaries and bringing our authentic selves to work while embracing uniqueness, creativity, and different points of view. Even if you don’t think you meet all the qualifications listed for a job, we’d love to hear from you. If you need assistance with your application, please reach out to [e-mail]

POWDR is an adventure lifestyle company that inspires every human being with cool experiences in awesome places. POWDR’s awesome places include Copper Mountain and Eldora Mountain Resort in Colorado; Boreal Mountain Resort and Soda Springs in the Lake Tahoe region of California; Mt. Bachelor in Oregon; Snowbird in Utah; and SilverStar Mountain Resort in British Columbia, Canada. POWDR is an adventure lifestyle company that inspires every human being with cool experiences in awesome places. Within POWDR’s portfolio are six mountain resorts including Copper Mountain and Eldora Mountain Resort in Colorado; Boreal Mountain Resort and Soda Springs in the Lake Tahoe region of California; Mt. Bachelor in Oregon, and Snowbird in Utah. Included in the POWDR portfolio, is Stovepipe Wells located in Death Valley National Park and Zion Lodge located in Zion National Park, operated under a long-term concessions contract with the National Park Service. Its Woodward brand empowers and inspires the next generation of action sports enthusiasts through summer camps, mountain experiences, and mountain centers, incorporating dynamic programming and innovative environments at Woodward Park City in Utah, Woodward PA in Pennsylvania, Woodward Copper in Colorado, Woodward Tahoe in California. POWDR is headquartered in Park City, UT. For more information, please visit our website.