Guest Services Pro — Hotel & Casino Front Desk & Club

First Gold Inc; Spearfish (SD); Hybrid; USD 23,000 - 25,000; Full time

Job summary

First Gold Gaming Resort in Spearfish, SD seeks a friendly Guest Services Associate to support hotel, casino and Players Club operations. You’ll greet guests, assist with check-in/out, handle reservations, and explain rewards and promotions.

Ideal candidates are customer-service driven, tech‑savvy, and able to multitask in a fast-paced setting. Must be 21+, willing to obtain SD Gaming License, and enjoy a lively resort atmosphere.

Qualifications

• Strong customer service mindset and friendly personality
• Excellent communication and attention to detail
• Ability to multitask in a fast-paced setting
• Comfortable using computers and learning new systems
• Team-oriented with a positive attitude
• Must be 21+ and able to obtain SD Gaming License

Responsibilities

• Greet guests with a positive, professional attitude
• Manage hotel check-in/check-out efficiently and accurately
• Assist with reservations, questions, and guest requests
• Enroll guests in the Player’s Club and issue cards
• Explain rewards programs and casino offerings
• Make PA announcements as needed
• Stay informed on events and promotions
• Help guests with directions and property navigation
• Address guest concerns professionally
• Support special events and resort activities
• Collaborate with the team to ensure a smooth guest experience

Job description

Guest Services Associate | Hotel & Casino

First Gold Gaming Resort

Join our team at First Gold Gaming Resort!

We’re looking for a friendly, energetic Guest Services Associate | Hotel & Casino who enjoys working in a fast-paced, guest-focused environment. If you love helping people, creating memorable experiences, and being part of a lively resort atmosphere, this could be the perfect fit.

This is more than a front desk job—you’ll be a key part of the guest experience across our hotel, casino, and Player’s Club operations.

What You’ll Do

• Welcome guests with a positive, professional attitude
• Handle hotel check-in and check-out efficiently and accurately
• Assist with reservations, questions, and guest requests
• Enroll guests in the Player’s Club and issue membership cards
• Explain rewards programs, promotions, and casino offerings
• Make announcements over the PA system as needed
• Stay informed on resort events, entertainment, and promotions
• Assist guests with directions and property navigation
• Resolve guest concerns with professionalism and care
• Support special events, promotions, and resort activities
• Work closely with your team to deliver a smooth guest experience

What We’re Looking For

• Strong customer service skills and a friendly, outgoing personality
• Excellent communication and attention to detail
• Ability to multitask in a fast-paced environment
• Comfortable using computers and learning new systems
• Team-oriented mindset with a positive attitude
• Must be 21 years of age or older
• Ability to obtain and maintain a South Dakota Gaming License

Why You’ll Love Working Here

• Fast-paced, engaging work environment—no two days are the same
• Opportunity to interact with guests from all over
• Supportive team atmosphere
• Work in a fun, resort-style hospitality setting
• Be part of a team that values guest experience and energy

Position Details

• Job Type: Full-time or Part-time
• Pay: $17.00 – $18.00 per hour

Apply Today

If you’re ready to bring energy, professionalism, and great service to a dynamic hotel and casino environment, we’d love to meet you.