Resort Guest Services Associate | Hotel & Casino

First Gold Inc; South Dakota; Hybrid; USD 23.000 - 25.000; Vollzeit

Zusammenfassung

First Gold Gaming Resort in South Dakota is seeking a friendly Guest Services Associate for our hotel and casino. You’ll welcome guests, manage check-ins and check-outs, assist with reservations, and answer questions to create memorable experiences.

You’ll help enroll guests in the Player’s Club, explain rewards and promotions, and stay coordinated with events and resort activities. A positive attitude, strong communication, and comfort with computer systems are essential.

Qualifikationen

• Strong customer service skills and a friendly, outgoing personality
• Excellent communication and attention to detail
• Ability to multitask in a fast-paced environment
• Comfortable using computers and learning new systems
• Team-oriented mindset with a positive attitude
• Must be 21 years of age or older
• Ability to obtain and maintain a South Dakota Gaming License

Aufgaben

• Welcome guests with a positive, professional attitude
• Handle hotel check-in and check-out efficiently and accurately
• Assist with reservations, questions, and guest requests
• Enroll guests in the Player’s Club and issue membership cards
• Explain rewards programs, promotions, and casino offerings
• Make announcements over the PA system as needed
• Stay informed on resort events, entertainment, and promotions
• Assist guests with directions and property navigation
• Resolve guest concerns with professionalism and care
• Support special events, promotions, and resort activities
• Work closely with your team to deliver a smooth guest experience

Kenntnisse

Customer service

Communication

Multitasking

Computer skills

Teamwork

Must be 21+

South Dakota Gaming License

Jobbeschreibung

First Gold Gaming Resort in South Dakota is seeking a friendly Guest Services Associate for our hotel and casino. You’ll welcome guests, manage check-ins and check-outs, assist with reservations, and answer questions to create memorable experiences.

You’ll help enroll guests in the Player’s Club, explain rewards and promotions, and stay coordinated with events and resort activities. A positive attitude, strong communication, and comfort with computer systems are essential.