Guest Services & Front Desk Associate — Hotel & Casino

First Gold Inc; Sturgis (SD); Presencial; USD 23 000 - 25 000; Tempo integral

Resumo da oferta

First Gold Gaming Resort in Sturgis, SD is seeking a friendly Guest Services Associate for our hotel and casino. You will welcome guests, assist with check-in/out, and support player’s club enrollment and resort activities.

A customer-focused, energetic attitude is essential to deliver memorable guest experiences. The role involves handling reservations, answering questions, and guiding guests through casino offerings and events.

Qualificações

• Strong customer service skills and a friendly, outgoing personality.
• Excellent communication and attention to detail.
• Ability to multitask in a fast-paced environment.
• Comfortable using computers and learning new systems.
• Must be 21 years of age or older.
• Ability to obtain and maintain a South Dakota Gaming License.

Responsabilidades

• Welcome guests with a positive, professional attitude
• Handle hotel check-in and check-out efficiently and accurately
• Assist with reservations, questions, and guest requests
• Enroll guests in the Player’s Club and issue membership cards
• Explain rewards programs, promotions, and casino offerings
• Make announcements over the PA system as needed
• Stay informed on resort events, entertainment, and promotions
• Assist guests with directions and property navigation
• Resolve guest concerns with professionalism and care
• Support special events, promotions, and resort activities
• Work closely with your team to deliver a smooth guest experience

Conhecimentos

Customer service

Communication

Attention to detail

Multitasking

Computer skills

Team player

Descrição da oferta de emprego

First Gold Gaming Resort in Sturgis, SD is seeking a friendly Guest Services Associate for our hotel and casino. You will welcome guests, assist with check-in/out, and support player’s club enrollment and resort activities.

A customer-focused, energetic attitude is essential to deliver memorable guest experiences. The role involves handling reservations, answering questions, and guiding guests through casino offerings and events.