Guest Services Pro: Front Desk (PT) - Tennis Center

USTA/Midwest Section; Indianapolis (IN); Sur place; USD 17 000 - 22 000; Temps partiel

Résumé du poste

USTA Midwest Tennis Center in Indianapolis seeks a Front Desk Associate on a part-time basis to be the first contact for members and guests. You will handle bookings, payments, and create a welcoming atmosphere in a fast-paced sports facility.

Responsibilities include greeting patrons, answering inquiries, processing memberships, POS transactions, and supporting tennis staff with admin tasks. CPR/AED certification must be obtained within 30 days of hire.

Qualifications

• High school diploma required.
• CPR Certification and AED knowledge within first 30 days (required).
• Experience in customer service or hospitality preferred.
• Strong communication and interpersonal skills preferred.
• Proficient with Google Suite, POS, and scheduling software.

Responsabilités

• Greet members and guests warmly and professionally.
• Answer phone calls, emails, and in-person inquiries.
• Schedule court reservations, lessons, and events using booking software.
• Process membership applications, renewals, and payments.
• Handle POS transactions for retail and concessions.
• Maintain a clean, organized, and professional front desk area.
• Provide accurate information about club services, schedules, and policies.
• Assist with member check-ins and monitor court usage.
• Support tennis staff and management with administrative tasks.
• Address member issues and resolve concerns when needed.

Connaissances

Strong communication

Interpersonal skills

Multitasking

Independent work

Computer literacy

Formation

High school diploma

Outils

Google Suite

POS systems

Scheduling software

Description du poste

USTA Midwest Tennis Center in Indianapolis seeks a Front Desk Associate on a part-time basis to be the first contact for members and guests. You will handle bookings, payments, and create a welcoming atmosphere in a fast-paced sports facility.

Responsibilities include greeting patrons, answering inquiries, processing memberships, POS transactions, and supporting tennis staff with admin tasks. CPR/AED certification must be obtained within 30 days of hire.