Housekeeping Supervisor — Lead Rooms & Guest Experience

MGM Resorts International; Biloxi (MS); On-site; USD 23,419 - 31,684; Full time

Benefits offered by this job

Wellness incentive programs

Employee dining discounts

Health & Income Protection benefits

Professional and personal development

Job summary

Beau Rivage, part of MGM Resorts International in Biloxi, Mississippi, seeks a Housekeeping Supervisor to oversee daily housekeeping operations, lead teams on assigned floors, and ensure rooms meet high cleanliness and presentation standards. The role requires strong leadership and a guest-focused mindset.

The starting rate is $20 per hour with a flexible schedule, and the position offers health and other benefits as part of MGM Resorts’ perks.

Qualifications

• Must be 21 years old or older.
• 1+ years of prior relevant experience.

Responsibilities

• Responds to and resolves guest complaints in a timely manner and creatively solves problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties.
• Meets the demands of a fast-paced environment by using good judgment and the ability to multitask.
• Promotes and maintains the highest level of customer service to all guests while staying alert to their needs.
• Inspects guest rooms completely and thoroughly for cleanliness.
• Enters or calls all statuses of guest rooms work orders, carpets, damages, etc.
• Completes daily worksheets accurately and in a timely manner.
• Supervises assigned floors and ensures all rooms, hallways, and other areas are cleaned to property standards.
• Supervises Housekeeping employees to ensure they are alert to all their duties and adhere to MGM Resorts International and Housekeeping policies and procedures.

Job description

Beau Rivage, part of MGM Resorts International in Biloxi, Mississippi, seeks a Housekeeping Supervisor to oversee daily housekeeping operations, lead teams on assigned floors, and ensure rooms meet high cleanliness and presentation standards. The role requires strong leadership and a guest-focused mindset.

The starting rate is $20 per hour with a flexible schedule, and the position offers health and other benefits as part of MGM Resorts’ perks.